Sales Consultant, Mortgage

Company Description AFFIN Group is a diversified financial services group in Malaysia, celebrating its 50th anniversary in 2025 and driven by a vision to be the most creative and innovative financial company in the country. Through Affin Bank Berhad as its financial holding entity, the Group operates Affin Islamic Bank Berhad, Affin Hwang Investment Bank Berhad, and Affin Moneybrokers Sdn Bhd, alongside affiliated insurance companies Generali Insurance Malaysia Berhad and Generali Life Insurance Malaysia Berhad. AFFIN Group offers a broad range of financial products and services for individual, enterprise, commercial, and corporate clients, organized across Community Banking, Enterprise Banking, Corporate Banking, Treasury, and Investment Banking. AFFIN BANK and AFFIN ISLAMIC are members of PIDM, providing deposit protection and added peace of mind to customers. More information about the Group and its services is available at https://www.affingroup.com.

Role Description The Sales Consultant, Mortgage is a full-time, on-site role based in Kuching, responsible for promoting and selling mortgage products to individual customers. This role involves engaging prospects through branch walk-ins, referrals, and outreach activities, understanding their financing needs, and recommending suitable mortgage solutions. The consultant will manage the end-to-end sales process, including preliminary eligibility checks, application submission, documentation follow-up, and coordination with internal credit and operations teams to ensure timely loan approval and disbursement. Daily activities include meeting sales targets, maintaining accurate customer records, participating in marketing campaigns and roadshows, and building strong relationships with real estate agents and other business partners. The role also requires staying updated on mortgage policies, regulatory requirements, and market trends to provide informed advice and a high standard of customer service.

Qualifications

• Proven sales and customer relationship skills, with the ability to identify prospects, build rapport, and close mortgage deals effectively.
• Solid knowledge of retail banking or mortgage products, basic credit evaluation concepts, and familiarity with property financing practices.
• Strong communication and interpersonal abilities, including clear presentation of product features, terms, and risks to diverse customers.
• Good organizational and administrative skills, with attention to detail in handling documentation, compliance requirements, and application follow-up.
• Goal-oriented mindset with resilience, initiative, and the ability to work under pressure to meet individual and team sales targets.
• Proficiency in basic digital and office tools (e.g., email, spreadsheets, CRM systems) to manage leads, track performance, and prepare reports.
• Diploma or degree in Business, Finance, Marketing, or a related field is preferred; relevant banking or mortgage sales experience is an advantage.
• Ability to work on-site