Sales Coordinator

Key Responsibilities

• Lead direct engagement with unmanaged merchants through regular visits, relationship-building, and effective resource deployment.
• Own and execute the Area Manager playbook, ensuring quality interactions and impactful outcomes.
• Foster strong merchant relationships, acting as the main point of contact and resolving operational or technical issues promptly.
• Educate merchants on available tools and features to support business growth and success.
• Collect and share merchant feedback with internal teams to drive service and product improvements.
• Monitor KPIs including engagement rates, satisfaction, retention, and tool adoption, using insights to optimize strategies.
• Act as a local market expert, providing intelligence on merchant landscape, competition, and growth opportunities.
• Collaborate with cross-functional teams to ensure seamless merchant experiences.
• Advocate for merchant needs in internal discussions to influence business strategies.
• Drive operational excellence by refining processes, sharing best practices, and improving efficiency.

What We're Looking For

• Exceptional interpersonal skills to build genuine connections.
• Strong problem-solving skills and quick decision-making ability.
• Proactive, self-driven, and able to work independently.
• Data-oriented mindset with the ability to track and analyze performance.
• Empathy and dedication to supporting merchant partners.
• Resilience and a positive attitude in the face of challenges.
• 
  

Qualifications

• 35 years of experience in sales or account management.
• Strong verbal and written communication skills.
• Proficiency in English and Bahasa Malaysia (Mandarin or Tamil is an advantage).
• Knowledge of the local market and business landscape in[Shah Alam or Wangsa Maju]is a plus.