Sales Coordinator (Omnicommerce) - Penang RM3500

Location

Penang (Udini Square), Penang

Coverage Area:

• Island and Mainland Penang
• Frequent merchant visits required
• Own transportation is mandatory

Salary & Benefits

Compensation Structure

• Base Salary + Fixed Monthly Allowance
• Fixed Monthly Allowance: RM300
• Performance-Based Commission
• Performance-Based Incentives
• Quarterly Performance Bonus

Overtime

• Applicable when urgent business requirements arise

Working Hours

• Monday to Friday
• 10:00 AM - 7:00 PM
• Follow Penang State Public Holidays

Key Responsibilities

1. Merchant Acquisition & Business Development (70%)

• Identify, prospect, and acquire new F&B merchants.
• Conduct cold calls, canvassing, and face-to-face merchant visits.
• Build and maintain a healthy sales pipeline.
• Present and demonstrate Omnicommerce solutions to potential merchants.
• Negotiate commercial terms and close new business opportunities.
• Drive merchant onboarding and activation.
• Generate own sales leads and business opportunities.

2. Account Management & Administration (30%)

• Manage existing merchant relationships.
• Conduct business reviews with merchants.
• Provide consultation to improve merchant performance.
• Submit sales cases and supporting documentation accurately.
• Resolve merchant concerns and operational issues.
• Maintain CRM and internal system updates.

3. Market Analysis & Growth Strategy

• Conduct market mapping and competitor analysis.
• Identify high-potential merchant segments.
• Monitor sales performance metrics and merchant growth.
• Recommend strategies to increase GMV and transaction volume.
• Identify upsell and cross-sell opportunities.

What You'll Be Working On

The program offers comprehensive training covering:

• Lead generation
• Prospecting
• Merchant acquisition
• Account management
• Upselling strategies
• Business growth consultation

This role is designed as a long-term career opportunity with skill development applicable to future commercial projects.

Typical Day-to-Day Activities

• Cold calling prospective merchants
• Conducting merchant visits across Penang
• Performing product presentations and sales pitches
• Negotiating commercial terms
• Following up on leads and opportunities
• Campaign submission and deadline management
• Conducting merchant business reviews
• Updating internal systems and documentation