Sales Coordinator

Company Description Optimum InfoSolutions (M) Sdn Bhd is part of Optimum, a full-spectrum IT services and solutions company founded in 1997 with the mission to Empower Business with Technology. Headquartered in Singapore, Optimum operates in 7 countries and employs over 2,300 team members worldwide, supporting organizations in harnessing technology for innovative solutions. The company delivers cutting-edge software and services across Application Services, Infrastructure Management, Cloud and Mobility Solutions, Analytics and Insights, and Shared Services. Clients range from Fortune 500 enterprises to dynamic start-ups, with a strong track record of driving innovation, enhancing customer experience, and enabling transformational IT projects. Team members at Optimum benefit from a global, growth-oriented environment with diverse career opportunities; more information is available on the company's website.

Role Description The Sales Coordinator is a contract based in Penang, Malaysia. This is a hands-on commercial role combining B2B partnership sales, merchant onboarding and activation, and cross-functional program execution to drive GMV and partner/merchant retention.

Job Responsibilities:

• Build and close private-sector partnerships (corporates, hotels, property managers, campuses, F&B chains, malls, event organisers, benefits providers) to drive merchant distribution and commercial uptake.
• Design and run partner-led merchant onboarding and activation programs (bulk/co-branded campaigns, field onboarding, training) to secure smooth first orders and sustained retention.
• Drive adoption of products and services offerings via partner channels— launch pilots, iterate, and scale successful initiatives.
• Coordinate across Sales, Ops, Marketing, Product, Legal and Finance to operationalise partnerships, track KPIs (merchant count, activation, GMV, retention), report insights, and ensure compliance with policies and regulations.

Job Requirements:

• Diploma or bachelor's degree in Business Administration, Marketing, or a related field.
• 2–4 years experience in administration, merchant acquisition, business development, account management, or partnerships (preferably in F&B, hospitality, or e-commerce). Fresh graduates are welcome to apply.
• Strong understanding of the F&B industry, restaurant operations, and familiarity with the retail industry is advantageous.
• Excellent communication, negotiation, presentation, and relationship-building skills.
• Proficient in data analysis and CRM tools like Salesforce, Google Sheets, SQL
• Fluent in English, Bahasa Malaysia, Mandarin, and Hokkien to effectively communicate with Mandarin/Hokkien-speaking clients.