Sales Coordinator

Location: Udini Square, Penang

Working Arrangement: On-site / Field-Based

Working Hours: Monday – Friday, 10:00 AM – 7:00 PM

Employment Type: 12-Month Contract (renewable based on your performance)

Salary: Basic Salary + Fixed Allowance + Commission

About the Role

This is a hands-on merchant acquisition and business development role, where you will work directly with F&B and restaurant merchants to promote campaigns, products and services.

You will build strong relationships with merchants, identify growth opportunities, encourage campaign participation and help merchants increase their visibility, customer reach and business performance.

Key Responsibilities

• Acquire and develop relationships with F&B and restaurant merchants across Penang.
• Conduct merchant prospecting through calls, outreach and field visits.
• Promote campaigns, products and commercial programmes to merchants.
• Encourage merchants to participate in promotional campaigns.
• Identify upselling and cross-selling opportunities to increase merchant revenue and GMV.
• Monitor merchant performance and identify opportunities for improvement.
• Prepare sales reports and provide insights on merchant performance.
• Build and maintain strong relationships with merchants and business owners.
• Conduct regular merchant engagement and business reviews.
• Coordinate with internal Sales, Marketing, Operations, Product and other teams to resolve merchant issues.
• Support merchant onboarding, activation and retention activities.
• Work towards individual sales, acquisition and revenue targets.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Sales or a related field.
• Approximately 0–6 years of relevant experience in sales, business development, account management, merchant acquisition or partnerships.
• Candidates with 1–4 years of B2B sales/business development experience are highly preferred.
• Fresh graduates may be considered if they have strong sales-related internship, project or extracurricular experience.
• Experience in F&B, restaurants, retail, hospitality or e-commerce is an advantage.
• Strong negotiation, presentation and client-facing communication skills.
• Comfortable working with sales targets and commission-based incentives.
• Familiarity with CRM systems, Salesforce, Google Sheets or Excel is preferred.
• SQL/data analytics exposure is an added advantage.
• Strong spoken and written English and Bahasa Malaysia.
• Familiarity with the Penang market is an advantage.

Field Requirements

• This is an on-site and field-based position.
• Candidates must have their own reliable transportation.
• Must be comfortable travelling across Penang Island and Mainland Penang for merchant visits.