Sales Executive

Company Description

Misarma Enterprise Sdn Bhd, a member of the Misarma Group of Companies, provides timber and wood products, wooden packaging solutions, and pest control and fumigation services to industrial and commercial customers. The company supplies logs, sawn timber, wood products and panels, while developing packaging and treatment solutions tailored to customers operating and export requirements.

Role Description

This is a full-time, on-site Sales Executive role based in Miri, Sarawak, Malaysia. The Sales Executive will be responsible to generate profitable and collectible sales by developing new accounts, retaining existing customers and converting technically suitable enquiries into repeat orders. The Sales Executive owns customer contact and the sales process within approved terms, and works with sourcing, operations, logistics and finance to confirm supply, quality, delivery and payment before committing MESB.

Primary Accountabilities

1. Prospect and qualify domestic and approved export buyers of logs, sawn timber, wood products and panels; maintain an account and opportunity plan by product, market, volume and expected order date.
2. Understand customer requirements for species, grade, dimensions, moisture content, treatment, certification or origin documents, packing, shipping terms and acceptance criteria; obtain technical confirmation where needed.
3. Prepare quotations using current approved costs and price floors, including yield, processing, freight, duties, currency exposure and payment costs; seek approval for exceptions.
4. Visit customers, present suitable products, negotiate within delegated limits and follow enquiries through sampling, quotation, purchase order, delivery and repeat order.
5. Coordinate stock availability, supplier commitments and order fulfilment with the relevant teams; record agreed specifications and changes before handover.
6. Monitor competitor offers and product demand; report opportunities for higher value wood products and panels with evidence of buyer interest and achievable margin.
7. Coordinate customer credit review with Finance, pursue agreed payment milestones and assist promptly with overdue accounts, quality claims and commercial disputes.
8. Maintain accurate CRM or sales records and weekly forecasts showing enquiry value, probability, expected revenue, gross profit, customer payment terms and next action.
9. Follow applicable company safety, product traceability, lawful sourcing and export documentation requirements; escalate any uncertain claim or compliance issue.

Qualifications

• A minimum of a diploma in Business Studies or a related business discipline. A bachelor's degree is an advantage.
• At least three years of direct B2B sales or account management experience in logs, sawn timber, plywood, wood panels, timber processing or closely related wood products. General trading experience alone does not meet this requirement.
• Practical knowledge of timber species, grades, dimensions, quality requirements and the factors that affect delivered price and gross profit.
• Demonstrated ability to develop customers, prepare quotations, negotiate commercial terms and secure repeat orders.
• Ability to interpret customer specifications and coordinate with sourcing, operations and logistics to confirm product availability and delivery.
• Sound judgment on pricing, payment terms and customer credit risk.
• Proficiency in English, Bahasa Malaysia and Mandarin, with the ability to maintain accurate sales records and forecasts.
• Willingness to travel for customer and supplier visits.

Preferred

• Established, verifiable buyer relationships in Malaysia, India or MESB's approved MENA markets.
• Experience selling both timber products and wood products or panels.
• Familiarity with export documentation, product traceability and applicable sourcing requirements.
• Proficiency in another language relevant to an approved export market.