Sales Force Technical Consultant

• 4–5 years of Salesforce experience.

• Minimum 2 years supporting Salesforce production environments.

• Experience in Managed Services or Application Support engagements preferred.

Mandatory Salesforce Skills

Strong hands-on experience in:

Salesforce Platform

• Service Cloud

• Data Model

• Security Model

• Sharing & Visibility

• Reports & Dashboards

• Permission Sets

Automation

• Record Triggered Flows

• Screen Flows

• Scheduled Flows

• Approval Processes

Development

• Apex

• Triggers

• SOQL/SOSL

• LWC

• Asynchronous Apex

• Test Classes

Must be capable of independently performing code debugging and issue analysis.

Integration Knowledge

Working knowledge of:

• REST APIs

• SOAP APIs

• JSON

• OAuth

• Named Credentials

Experience troubleshooting integration failures is highly preferred.

Contact Center Experience (Preferred)

Experience supporting:

• Salesforce Service Cloud

• CTI integrations

• Omnichannel

• Agent Desktop solutions

• Customer Service Operations

Exposure to one or more:

• Genesys

• Amazon Connect

• NICE

• Cisco

• Avaya

will be considered a strong advantage.

Production Support Competencies

Must have experience in:

• Incident Management

• Root Cause Analysis

• Defect Resolution

• Log Analysis

• Deployment Support

• User Support

Ability to work in a ticket-driven support environment.

Mandatory Technical Assessment Areas

Candidate should be able to demonstrate:

Salesforce

• Apex Debugging

• LWC Development

• Flow Troubleshooting

• Security Troubleshooting

• SOQL Optimization

Support Operations

• Incident Analysis

• Root Cause Investigation

• Defect Fixing

• Impact Assessment

Integration Support

• API Failure Analysis

• Error Log Interpretation

• Data Synchronization Troubleshooting

Certifications

Mandatory

At least one:

• Salesforce Administrator

• Salesforce Platform Developer I

Preferred

• Salesforce Service Cloud Consultant

• Salesforce Platform App Builder

• Salesforce AI Associate

• Salesforce Associate