Sales Manager, Advertising Sales (Greater China Market)

accenture southeast asia

7-10 Years

Not Disclosed

Malaysia, Kuala Lumpur

Posted 20 hours ago
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Job Description

Responsibilities:

Manage a high performing team of Agency Account Managers focused on supporting and scaling existing advertisers within the book.

Manage KPIs, ensure deliverables are exceeded and revenue is achieved

Identify barriers and to improve productivity and success

Develop, coach and manage your Agency team to ensure operational excellence

Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Account Manager team.

Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets.

Conducts one to ones with team members to assess performance against objectives.

Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.

Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.

Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner.

Creates a learning environment to ensure that the transfer of knowledge and insight occurs.

Acts as a point of referral for complex and escalated queries

Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Qualifications and Experience:

Minimum 7 - 10 or more years experience in Advertising Technology sales in any online ad platform .

Minimum 3 - 5 or more years in sales team lead/sales manager role.

Native level in Mandarin language.

Experience recruiting and hiring candidates for a high-performance agency account management sales team.

Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.

Ability to develop effective business relationships with all levels of internal and external management.

Must possess strong oral, written, presentation, and interpersonal skills.

CRM experience or comparable sales force automation tool. Strong knowledge of technology / social media channels.

Ability to identify and lead service improvement initiatives.

Experience in handling escalations from both external clients and internal sales and support organizations within a contact centre / queue-based environment as a plus.

Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.

Must be able to clearly identify goals, communicate vision for the team, and then deliver results.

Excellent influencing skills and ability to work with key cross functional business stakeholders.

Excellent customer service, communication and interpersonal skills