Job Description
- Analyse market trends and customer needs to identify new business opportunities and target markets.
- Build and maintain long-term, stable relationships with existing and potential customers through regular visits and meetings, deeply understanding their needs to drive sales opportunities.
- Act as the main contact point for key accounts, responding promptly and effectively to inquiries and issues, and collaborating closely with internal teams to fulfil customer requirements.
- Monitor service performance metrics (e.g., delivery time, accuracy), identify problems, and take timely corrective actions to ensure minimal disruption to customer operations.
- Negotiate pricing and contract terms to balance maximum profitability with competitive pricing.
- Develop partnerships with channels and service stations to expand service coverage and support franchisee recruitment and cross-region resource coordination.
- Conduct market research, collect and analyse market information, and provide data insights to support business strategies.
- Perform other ad-hoc tasks assigned by supervisors.
Requirements
- Diploma or higher qualification in any discipline.
- Strong basic administrative skills; proficient in Microsoft Office (Excel, Word, PowerPoint).
- Language proficiency: Fluent in Mandarin, Bahasa Malaysia, and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Ability to work in a fast-paced, dynamic environment with a results-oriented mindset.
- Quick response and ability to handle customer needs promptly.
- Willingness to travel as required.
- Proven experience in account management or sales preferred; experience in the logistics/courier industry is an advantage.
- Strong interpersonal and negotiation skills, with the ability to build trust and long-term partnerships.
- Sales experience in a large automotive repair workshop is an added advantage.
What We are looking for:
1.Confident self-starter with a high level of drive, energy, integrity and professionalism
2.Proactive, well discipline, positive, resourceful, creative, well organized with a keen eye for details and able to multi-task
3.Self-motivated, willing to learn attitude, committed, determined, diligent and trustworthy nature
4.Possess a strong sense of urgency, able to prioritize and meet deadlines, and able to work beyond contractual work hours when required.
5.Able to work independently and be a dedicated team player in a fast paced and dynamic environment
What We Offer
- Opportunities for professional development and clear career progression pathways.
- A dynamic, supportive, and growth-focused working environment.
- Exposure to international markets with opportunities to deal with clients from other countries.
- The chance to expand your professional network within the transport and logistics industry.
- A fast-paced learning environment with access to the latest advanced technologies and industry practices.
- Competitive salary package with performance-based incentives (Basic Allowance)
