Job Description
- Helpdesk & Support
- Respond to sample inquiries from global stakeholders
- Provide guidance on sample ordering and stock availability
- Ensure inquiries are resolved within agreed timelines (Responsive is the key!)
- Data Monitoring & Escalation
- Support data checks and reconciliation inquiries and keep accurate records of inquiries and resolutions.
- Escalate risks, stock issues, and system errors (Troubleshoot errors in SAP, Model N, and related systems).
- System & Process Coordination
- Monitor and escalate system issues or data discrepancies promptly.
- Ensure close follow-up and timely coordination with relevant teams.
- Manage cancellation or correction requests for non-sampleable parts
- Cross-Functional Collaboration
- Coordinate with cross-functional teams and regions for process alignment
- Work with Planning and Product Group to resolve issues or escalations.
- Maintain strong communication across global stakeholders
Qualifications
Qualifications & Experience
- Fresh Graduate in Bachelor's degree in Business, Supply Chain, IT, or related field
Core Competencies
- Quick learner in system troubleshooting & Responsive
- Strong problem-solving mindset
- Clear and structured communication
- Ability to work independently, stay focused under pressure, and effectively manage escalations
- Strong communication skills and ability to coordinate effectively across functions
Technical Skills
- Proficiency in Microsoft Office tools (Excel, Word, PowerPoint) for documentation, reporting, and presentations.
- Familiarity with systems and ordering platforms (SAP, Model N, PowerBI etc.) is a plus.
- Strong ability to perform detailed data validation, reconciliation, and reporting.
Additional Information
Renesas is an embedded semiconductor solution provider driven by its Purpose
To Make Our Lives Easier. As the industry's leading expert in embedded processing with unmatched quality and system-level know-how, we have evolved to provide scalable and comprehensive semiconductor solutions for automotive, industrial, infrastructure, and IoT industries based on the broadest product portfolio, including High Performance Computing, Embedded Processing, Analog & Connectivity, and Power.
With a diverse team of over 21,000 professionals in more than 30 countries, we continue to expand our boundaries to offer enhanced user experiences through digitalization and usher into a new era of innovation. We design and develop sustainable, power-efficient solutions today that help people and communities thrive tomorrow,
To Make Our Lives Easier.
At Renesas, You Can
- Launch and advance your career in technical and business roles across four Product Groups and various corporate functions. You will have the opportunities to explore our hardware and software capabilities and try new things.
- Make a real impact by developing innovative products and solutions to meet our global customers evolving needs and help make people's lives easier, safe and secure.
- Maximize your performance and wellbeing in our flexible and inclusive work environment. Our people-first culture and global support system, including the remote work option and Employee Resource Groups, will help you excel from the first day.
Are you ready to own your success and make your mark
Join Renesas. Let's
Shape the Future together.
Renesas Electronics is an equal opportunity and affirmative action employer, committed to supporting diversity and fostering a work environment free of discrimination on the basis of sex, race, religion, national origin, gender, gender identity, gender expression, age, sexual orientation, military status, veteran status, or any other basis protected by law. For more information, please read our Diversity & Inclusion Statement.
We have adopted a hybrid model that gives employees the ability to work remotely two days a week while ensuring that we come together as a team in the office the rest of the time. The designated in-office days are Tuesday through Thursday for innovation, collaboration and continuous learning.
