Overview
About the Role & Team
IDC's Malaysia is looking for Sales Operations Analyst to join our high-performing Sales Operations team in Malaysia and play a critical role in shaping the success of our Asia-Pacific sales organization. As a Sales Operations Analyst, you will provide actionable insights, manage strategic programs, and deliver business intelligence that drives growth and efficiency. This role offers the opportunity to influence key decisions, collaborate with cross-functional teams, and contribute to the company's mission of delivering exceptional value to customers. If you thrive in a fast-paced environment and enjoy solving complex challenges, this is your chance to make a measurable impact.
What You'll Do
- Analyze sales performance data to deliver actionable insights that drive strategic decision-making and revenue growth.
- Develop and present reports, dashboards, and forecasts to provide leadership and stakeholders with clear visibility into business performance.
- Manage Asia-Pacific sales programs focused on forward-looking customer insights, sales performance, and business intelligence initiatives.
- Act as a strategic advisor to the sales organization, ensuring alignment with company objectives and adherence to governance standards.
- Provide in-depth analysis and recommendations on sales efficiency and effectiveness, business and product performance (OKRs/KPIs), customer trends, sales forecasting and planning, market competition, and product positioning.
- Ensure compliance with company policies and governance standards across all sales operations activities.
What You Bring
- has Bachelor's degree in Business, Finance, Economics, or related field.
- Experience: 24 years in Sales Operations, Business Analytics, or related roles; experience in technology or SaaS industry preferred.
- Technical Skills: Proficiency in Microsoft Excel, Salesforce CRM, and data visualization tools (e.g., Tableau, Power BI). Strong analytical and reporting skills.
- Attributes: Detail-oriented, adaptable, and proactive problem-solver with excellent communication and stakeholder management skills.
- Travel: Less than 10%.
- Work Model: Hybrid (Malaysia office).
Why This Role Stands Out
At IDC, your work helps shape how the world understands technology and where it goes next. You collaborate with curious, high-caliber colleagues who value rigor, integrity, and shared success. As the premier global provider of trusted technology intelligence, IDC equips business and technology leaders with the evidence they need to make confident decisions. Our insights inform strategy, investment, and innovation across industries and regions.
Recognized by IIAR as Analyst Firm of the Year for five consecutive years, IDC sets the standard for credibility and impact. With more than 1,000 analysts worldwide and a truly global perspective, we combine deep expertise with practical relevance. Here, your ideas matter, your voice is heard, and your contributions provide the insights leaders rely on every day. It is meaningful work, backed by a culture that supports growth, collaboration, and long-term career development with a globally respected brand.
What We Offer
- MonFri office hours (9:00am6:00pm)
- Year-end Christmas & New Year shutdown
- 1525 days Annual Leave (based on tenure)
- Comprehensive leave coverage medical, parental, marriage & compassionate
- Medical, dental & mental health coverage
- Hospital & surgical insurance
- A supportive environment with focus on well-being & work-life balance
Equal Opportunity Employer
IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.
