Sales Operations Manager

Key Responsibilities

1. Process Management & Compliance Control

• End-to-End Leadership: Lead the closed-loop management of the entire sales cycle (Opportunity -> Quote Audit -> Contract Signing -> Order Entry -> Delivery Trigger) to ensure efficient workflow under compliance.

• Red Line Control: Strictly control commercial terms (discounts, payment terms, delivery cycles). Handle complex/special approval requests by finding the balance between compliance and business needs, providing professional solutions rather than simple rejections.

• System Construction: Continuously optimize Sales SOPs (Standard Operating Procedures) to eliminate potential legal risks caused by ambiguous terms.

2. Data Intelligence & Strategy

• CRM System Owner: Act as the Lark Suite Administrator, leading the rule-setting and health management of the Sales Pipeline.

• Forecasting & Course Correction: Responsible for weekly/monthly/quarterly sales forecasting and outputting visualized Lark Dashboards. Core Value: Identify business trends and anomalies through data, proactively providing strategic course correction recommendations to management.

3. Sales Enablement

• Central Coordination: Establish a cross-departmental collaboration mechanism to efficiently dispatch Technical, Product, and Marketing resources to support frontline needs.

• Knowledge Base System: Build and maintain the corporate Knowledge Base (Lark Wiki), consolidating best practices and case studies to enhance the team's overall combat capability.

4. Channel Operations & Compensation

• Partner Management: Establish a complete channel partner archive, standardizing agent qualification audits and agreement management.

• Performance Calculation: Oversee the monthly commission calculation for the sales team and channels, ensuring the accurate execution of the profit distribution mechanism.

Core Candidate Profile (Manager Level)

1. Professional Background & Experience:

• Education/Years: Bachelor's degree or above; 3-5+ years of experience in Sales Operations or related management roles within the B2B Software/SaaS industry.

• Hard Skills: [Must-Have] Deep expertise in Lark Suite, with the ability to independently build Multidimensional Tables (Base), configure complex Approval Flows, and create visual Dashboards.

• Plus: Experience in building a Sales Ops system from scratch or leading a small team is preferred.

2. Key Competencies:

• Systemic Thinking: Ability to solve categories of problems through systems and processes, rather than just addressing isolated issues.

• Principled & High EQ: Mature professional communication skills; able to properly handle conflicts of interest between the Compliance and Sales departments (Gentle Persistence).

• Business Acumen: Extremely sensitive to numbers, possessing the analytical vision of a Business Partner.