Sales Operations Manager

It's never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and act. And we're absolutely committed to building a culture where our people can do just that.

We have an exciting opportunity for you to join our team as Sales Operations Manager. This full-time and permanent position is based in Bangsar South, Kuala Lumpur.

Key responsibilities:

• Own the weekly forecast cadence for the assigned region, facilitating forecast review calls with commercial leadership.
• Analyse pipeline health metrics - coverage, velocity, conversion rates and slippage - and translate findings into actionable insight.
• Identify pipeline generation gaps early in the quarter and work with commercial leadership to coordinate corrective action.
• Maintain forecast accuracy by challenging and validating submissions from individual sellers and managers.
• Produce clear pipeline and forecast reporting for regional and global leadership, including variance analysis against targets.
• Act as a trusted business partner to regional BDs and AMs on pipeline management and deal progression.
• Contribute to the continuous improvement of the forecast methodology and reporting framework.

Success Measures

• Forecast accuracy (actual vs. called revenue, by quarter).
• Pipeline coverage ratios maintained above agreed thresholds.
• Timeliness and quality of weekly pipeline reporting.
• Early identification of pipeline shortfalls (leading indicator performance).

Key Skills & Experience

• Mandarin/Chinese language proficiency - spoken and written
• Strong Salesforce skills
• Experience in sales operations, pipeline management, or commercial operations within a B2B environment
• Strong analytical skills, with the ability to work with CRM data and translate it into pipeline insights
• Strong communication and facilitation skills, with confidence in engaging and challenging senior commercial stakeholders
• Good understanding of B2B sales cycles, forecasting methodologies, and pipeline management best practices

Company Benefits:

At our Malaysia office, we believe in putting our employees well-being first! We offer a flexible hybrid working arrangement.

Additionally, we provide comprehensive medical insurance and dental coverage, wellness reimbursement, and competitive leave entitlement to support your well-being and time to recharge or explore your passions out of work.

As advocates of continuous learning and professional development, we provide an internal mentorship program and reimburse professional membership fees for certifications like ICSA, ensuring you stay ahead in your field.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!