Job Description
Key Responsibilities:
Team Leadership & Management:
Lead, coach, and develop a team of sales operations analysts or coordinators.
Allocate tasks and ensure team members are meeting performance expectations and deadlines.
Conduct regular team meetings and performance reviews.
Sales Process Optimization:
Streamline sales processes and workflows to improve efficiency and productivity.
Identify and eliminate bottlenecks in the sales cycle.
Implement best practices in CRM usage and data management.
Reporting & Analytics:
Monitor and analyze sales metrics to support strategic decision-making.
Create and maintain dashboards, sales reports, and KPIs for leadership and sales teams.
Provide insights into sales performance trends, pipeline health, and forecasting accuracy.
Cross-Functional Collaboration:
Work closely with Sales, Marketing, Finance, and IT to align goals and initiatives.
Support the rollout of new tools, systems, and processes across the sales organization.
Act as the liaison between the sales team and support departments.
Systems & Tools Management:
Manage CRM systems (e.g., Salesforce, HubSpot) and ensure data integrity.
Assist in the evaluation and implementation of new sales tools or technologies.
Train team members and sales staff on system usage and best practices.
Sales Support:
Support sales teams with territory planning, incentive programs, and quota setting.
Oversee order processing, contract management, and pricing approvals as needed.
Skills and Qualifications:
Bachelor's degree in Sales, Marketing, or a related field.
6 to 8 years of experience in sales operations, with at least 2 to 3 years in a leadership role.
Strong analytical and problem-solving skills.
Proficiency in CRM software (e.g., Salesforce) and data tools (Excel, Power BI, etc.).
Excellent communication and interpersonal skills.
Proven ability to lead and develop high-performing teams.
Highly organized, detail-oriented, and adaptable to change.
Familiarity with ERP systems (e.g., SAP, Oracle).
