Sales Order Administrator

Responsibilities

• Reconcile and audit orders to customer contracts / purchase orders.
• Ensure orders and change orders are booked in accordance with Coherent's global bookings, SOX and revenue policies.
• Review sales order packets for completeness and accuracy
• Enter and Book orders in the global Oracle ERP System including service contracts.
• Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms and conditions are properly met.
• Interface with customers, Sales and other departments to address and resolve issues related to bookings and customer sat.
• Ensure on time bookings
• Provide timely order status and tracking information to internal and external customers
• Work with key account Sales and Services engineers on all levels of support for external customers.
• Manage and resolve backlog issues including order hold release, product configuration issues, item number discrepancies and purchase order requirements
• Provide month end and quarter end support as needed to achieve corporate goals.
• Participate in projects and goals to support Department and Corporate goals.
• Process post sale service orders and RMA's for replacements and depot repair orders in via the Oracle CRM system.
• Process and coordinate internal product purchases and transaction management for fulfillment of in-direct sales through our China distribution inventory.
• Communicate and coordinate shipments and deliveries with our international and domestic freight forwarders.

Skills and Qualifications

• BA/BS with 3 5 years experience in an Order Management Environment with increasing levels of responsibility.
• Good written and oral communication skills - Must effectively communicate with all levels of internal and external personnel
• Customer focused
• Exceptional Team Player
• Detail Oriented and Organized
• Exudes a professional presence and position
• Understanding of Defense business and ITAR a plus.
• Experience with MS Office (Word, Excel)
• Oracle R12 Order Management, Customer Master, and Install Base experience a plus.
• Salesforce.com experience a plus.