Sales & Service Engineer

Advanced Thermal Sciences (ATS), is a leading supplier of temperature control systems. Markets served include semiconductor/microelectronics, solar, laser, and more. ATS manufactures standard and custom engineered products to provide customers with the right solution.

What You Will Do *

Technical Sales & Business Development

• Promote and sell precision chillers to semiconductor OEMs, fabs, and OSATs
• Identify new business opportunities and develop customer accounts
• Prepare technical proposals and quotations based on application needs
• Collaborate with customers and internal engineering teams on solutions and customization
• Deliver product presentations, training, and technical briefings
• Build long-term customer relationships to support repeat business
• Installation, Service & Technical Support
• Perform or coordinate installation, commissioning, and site acceptance
• Troubleshoot electrical, refrigeration, and control system issues
• Conduct preventive maintenance, repair, and performance verification
• Provide on-site and remote technical support, including on-call support
• Support warranty cases and recommend spare parts.

Customer Support & Coordination

• Serve as the primary technical contact for customers
• Respond to service requests and resolve issues promptly
• Coordinate with engineering, operations, and logistics teams
• Participate in customer meetings and regular updates
• Operational & Administrative Duties
• Maintain service reports, logs, and documentation
• Track service activities and managing spare parts
• Ensure tools and equipment are properly maintained and calibrated.

Qualifications You Must Have *

Education & Experience

• Diploma or Degree in Mechanical, Electrical, Mechatronics, or related field
• 2–5 years of relevant experience in semiconductor equipment, chillers, HVAC, or similar industries preferred
• Fresh graduates with strong technical aptitude are welcome to apply
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Technical Knowledge

• Basic knowledge of refrigeration systems (compressor, condenser, evaporator, expansion devices)
• Familiarity with electrical and control system troubleshooting
• Strong analytical and problem-solving skills).
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Skills & Competencies

• Good communication and presentation skills
• Fluent in English; Mandarin proficiency preferred for regional support
• Customer-oriented, self-driven, and able to work independently
• Strong organizational and multitasking abilities.

Other Requirements

• Willing to travel locally and overseas (20%)
• Able to work in cleanroom environments
• Willing to provide on-call support when required
• Driving licence preferred