Sales Support Admin (Rooftop Solar) HQ Based

Job Descriptions:

A. Financial and Payment Coordination

• Payment Collection & Billing: Manage the end-to-end billing cycle, including issuing invoices to customers for projects based on predefined milestones and following up on due payments.
• Internal Liaison: Act as the primary communication bridge between the Sales team and supporting departments (e.g., Planning, Accounts, Engineering) to ensure timely order fulfillment and smooth processing related to invoicing and payment reconciliation.
• Status Reporting: Provide the relevant Sales Point-in-Contact (PIC) with regular feedback and status updates regarding payment collections.

B. General Communication and Lead Triage

• Telephone Management: Manage the general telephone line, serving as the initial point of contact for all incoming calls.
• Inquiry Handling: Efficiently handle, filter, and respond to general customer and external inquiries.
• Lead Delegation: Triage and qualify incoming leads and specialized inquiries, promptly delegating or directing them to the appropriate department, typically Sales or Customer Service.

C. Sales Documentation and Compliance Support

• Sales Collateral: Provide comprehensive documentation support for the sales role, including creating, maintaining, and managing all pre-sales collateral and standardized proposal templates.
• Deal Closure: Ensure all essential compliance documentation is prepared and managed accurately to accelerate and facilitate smooth deal closure.

D. Administrative and Ad-hoc Support

• Ad-hoc Tasks: Undertake other administrative or operational ad-hoc tasks as may be assigned from time to time to support overall business operations.
• Services must be delivered promptly and to the expected standard.

Requirements & Qualifications

• Minimum Diploma in Business Administration, Sales, or a related field. Candidates with SPM qualifications and relevant working experience may also be considered.
• Fresh graduates are encouraged to apply. Previous experience in sales administration, customer service, billing, or general administration will be an added advantage.
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint.
• Good communication and interpersonal skills, with the ability to liaise professionally with customers and internal departments.

To ensure a comprehensive review of your application, kindly provide your most recent resume when applying for the position. For those with a strong interest, you are welcome to email your resume to [Confidential Information].

Thank you.