Sales Support Executive

Working Days / Hours: Monday to Friday, 9:00AM - 6:00PM

Working Location: Puchong, Selangor

Job Description:

1. Assist Account Managers in drafting, formatting, and finalizing client training proposals , ensuring consistency in branding, tone, and pricing structures.
2. Compile programme outlines, trainer profiles, case studies, and past project references into proposal documents.
3. Coordinate proposal timelines and internal review cycles to ensure client deadlines are met.
4. Manage grant application and claims submission processes for training programmes, including SBLKhas submissions.
5. Maintain accurate records in TDMS and coordinate documentation requirements with trainers and clients.
6. Track claim approval status, follow up on outstanding submissions, and flag issues before they affect billing.
7. Stay current with latest guidelines and compliance updates, and advise Account Managers on claimability requirements.

Requirements

1. Diploma or Bachelor's Degree in Business, Marketing, Human Resources, or a related field.
2. 1-2 years of experience in sales support, administration, or coordination roles experience in L&D, training, or professional services is an advantage.
3. Working knowledge of CRM systems (Zoho CRM preferred) or willingness to learn quickly.
4. Proficient in Microsoft Word, PowerPoint, and Excel.
5. Highly organized and detail-oriented, with the ability to manage multiple deadlines simultaneously.
6. A collaborative, service-oriented mindset with a genuine interest in supporting a sales team's success.
7. Attention to detail and accuracy in documentation and data entry.
8. Time management and the ability to prioritize under competing deadlines.
9. Proactive communication and reliable follow-through.
10. Adaptability in a fast-paced, client-facing sales environment.