Sales Support Manager

This is a full-time, on-site Sales Support Manager role based in Johor Bahru. The Sales Support Manager will support the sales team by preparing quotations, proposals, and presentations, ensuring accurate and timely documentation for new and existing clients. The role includes managing sales operations data and tracking performance metrics. The individual will coordinate closely with customer service, operations, and finance teams to ensure smooth onboarding of clients and continuity of services. Daily responsibilities also involve responding to client inquiries, assisting with bids and tenders, preparing sales reports, and identifying opportunities to improve processes and customer experience.

Job Description :

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
•  Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
•  Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
•  Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
•  Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Job requirement:

• Minimum of 5 to 6 years Sales Support or Sales Operations experience.
• Strong Sales and Sales Operations skills to support opportunity management, pipeline tracking, and execution of sales processes.
• Excellent Customer Service capabilities to handle client inquiries, resolve issues, and maintain high levels of client satisfaction.
• Advanced Analytical Skills to interpret data, generate meaningful reports, and provide insights that guide sales strategy.
• Clear and professional Communication skills, both written and verbal, to collaborate with internal teams and interact with clients.
• Experience in logistics, supply chain, or related industries is preferred.
• Proficiency with CRM systems, MS Office (especially Excel and PowerPoint), and basic reporting tools.
• Relevant diploma or bachelor's degree in Business, Logistics, Marketing, or a related field is advantageous.