MISSIONThe Sales Support role provides operational and administrative support to the Relationship Management and Trading teams to ensure smooth execution of client orders and sales activities. The position plays a critical role in supporting day-to-day sales operations, maintaining accurate records, coordinating with internal stakeholders, and ensuring timely and efficient client service in line with company policies and procedures.
MAIN ACTIVITIES AND RESPONSIBILITIES
- Provide day-to-day sales and operational support to Relationship Managers and the Trading Desk.
- Assist in the preparation, verification, and processing of client orders to ensure accurate and timely execution.
- Coordinate with Operations, Compliance, CDD/KYC, and Finance teams to support client onboarding, documentation, and trade settlement requirements.
- Maintain accurate and up-to-date client information, trade records, and documentation in CRM and internal systems.
- Prepare sales-related reports, summaries, and data for management review.
- Support clients with basic enquiries related to products, order status, pricing confirmations, and trading platform usage.
- Assist in monitoring inventory availability and support the promotion of available precious metals products.
- Ensure adherence to internal controls, standard operating procedures, and regulatory requirements.
- Follow up on outstanding client documentation, confirmations, or operational issues to ensure timely resolution.
- Support sales and marketing initiatives, including preparation of presentations, product materials, and internal coordination.
- Perform other sales- or operations-related duties as assigned by the Head of Department.
REQUIRED EDUCATION AND EXPERIENCE
- Minimum 13 years of experience in sales support, operations support, customer service, or administrative roles, preferably within commodities, trading, banking, or financial services.
- Diploma or Degree in Business, Finance, Economics, or a related field is preferred.
- Good command of spoken and written English.
- Ability to communicate in Bahasa Malaysia and Chinese would be an added advantage.
QUALIFICATIONS AND SKILLS
- Strong organisational and coordination skills with high attention to detail.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Good communication skills to interact effectively with internal teams and clients.
- Proficient in Microsoft Office applications, particularly Excel and Word.
- Strong sense of responsibility, accuracy, and professionalism.
