We are looking for a Salesforce Administrator to support the configuration, maintenance, and improvement of our Salesforce platform for enterprise and government clients.
The successful candidate will work closely with business stakeholders to gather requirements, configure the Salesforce environment accordingly, and ensure the platform effectively supports business operations.
Experience & Skills Required
Key Responsibilities:
- Work with stakeholders to gather, analyze, and document business requirements related to Salesforce
- Configure standard and custom Salesforce objects, fields, page layouts, record types, workflows, approval processes, and validation rules
- Develop and maintain reports and dashboards to support business operations and decision-making
- Administer user access, roles, profiles, permission sets, and data visibility
- Manage sandbox environments, support data imports/exports, and assist with data quality initiatives
- Monitor platform performance and proactively identify areas for improvement
- Support end-users through training, documentation, and troubleshooting
- Collaborate with developers and external vendors to support integration and enhancement efforts
- Ensure configurations and changes align with best practices and comply with governance policies
Requirements:
- 3+ years of experience as a Salesforce Administrator
- Salesforce Administrator (ADM-201) certification required
- Strong hands-on experience with Salesforce configuration (Sales Cloud, Service Cloud, or Experience Cloud)
- Experience creating workflows, validation rules, process builder flows, and automation tools
- Ability to create meaningful reports and dashboards for various business functions
- Strong communication skills and ability to work with both technical and non-technical stakeholders
- Experience supporting end-user training, adoption, and platform governance
- Familiarity with data management tools such as Data Loader or Data Import Wizard
- Understanding of platform security and sharing models
Certifications:
- Required: Salesforce Administrator (ADM-201)
- Preferred: Advanced Administrator, Platform App Builder, or any Consultant-level certifications
Preferred Qualifications:
- Experience in public sector or compliance-driven environments
- Knowledge of declarative tools such as Flow, Assignment Rules, and Omni-Channel Routing
- Basic understanding of Apex, SOQL, and Salesforce integration principles
- Experience with change management, release planning, or DevOps tools for Salesforce
