Job Description

NCS is a leading AI Tech Services company. With a15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

We are seeking an experienced Salesforce Functional Consultant to drive the functional design and successful delivery of Salesforce solutions. The ideal candidate will work closely with business stakeholders, product owners, technical architects, and development teams to ensure Salesforce implementations align with business objectives and industry best practices.

What will you do:

Lead requirement gathering workshops with business stakeholders.
Analyze current business processes and identify opportunities for improvement.
Translate business requirements into functional specifications and user stories.
Design end-to-end Salesforce solutions using standard platform capabilities.
Collaborate with Solution Architects and Technical Leads on solution design.
Configure and develop solutions within PSS (Public Sector Solutions) with hands-on expertise
Lead functional consultants and mentor junior team members.
Manage sprint planning, backlog grooming, and requirement prioritization.
Support system integration, data migration, and user acceptance testing (UAT).
Ensure solution quality and adherence to Salesforce best practices.
Facilitate stakeholder communication and provide project status updates.
Drive user adoption through training and change management activities.
Support production deployments and post-go-live stabilization.

The ideal candidate should possess:
Strong knowledge of:

Public Sector Solutions (PSS)
Sales Cloud
Service Cloud
Experience Cloud
Salesforce Platform
Business process analysis
Requirement elicitation and documentation
Agile/Scrum methodologies
User story writing
Process mapping (BPMN)
Salesforce declarative configuration
Data migration concepts
Integration fundamentals (RESTAPIs, middleware)
Security and sharing model understanding
UAT planning and execution

Required Experience:

6-10+ years of IT consulting experience.
5-8+ years of Salesforce implementation experience.
Experience leading end-to-end Salesforce implementation projects.
Experience working with cross-functional teams and senior business stakeholders.
Experience in Agile delivery environments.

Preferred Certifications:

Salesforce Certified Administrator
Salesforce Business Analyst
Salesforce Platform App Builder
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Experience Cloud Consultant (preferred)
Platform Strategy Designer (preferred)

Leadership Responsibilities:

Lead functional workstreams.
Review functional designs and solution documents.
Coordinate with technical teams and architects.
Manage stakeholder expectations.
Identify project risks and recommend mitigation plans.
Ensure timely delivery of project milestones.

We are driven by our AEIOU beliefs-Adventure, Excellence, Integrity, Ownership, and Unity-and we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients, Growing our people, and Creating our future.

Together, we make the extraordinary happen.

Learn more about us at ncs.co and visit our LinkedIn career site.