About Us
The ShopBack Group is Asia-Pacific's leading shopping, rewards, and payments platform, serving over 40 million shoppers across ten markets.
Driven by the vision to become the world's most rewarding way to shop, ShopBack is dedicated to saving members money and time, while delivering delightful experiences with every purchase. The platform also enables merchants and brands to engage with their members in a cost-effective manner.
Founded in 2014, ShopBack now powers over US$3.7 billion in annual sales for over 20,000 online and in-store partners, with over half a million transactions happening via the platform daily. In 2022, ShopBack expanded its offerings into the realm of financial services with the launch of ShopBack Pay and PayLater - providing members with responsible and convenient payment options at checkout, while empowering partners with more ways to engage potential customers.
As an Operations Executive (Salesforce), you will be an integral part of our Salesforce operations team. Your primary role will be to assist in the management and optimisation of our Salesforce platform, ensuring its effectiveness in supporting our business processes.
Responsibilities
- Data Management: Maintain and update Salesforce records, ensuring data accuracy and integrity.
- User Support: Respond promptly to user inquiries and provide assistance with Salesforce-related issues.
- Documentation: Create and maintain documentation for Salesforce configurations, processes, and best practices.
- Reporting: Generate and analyse reports to provide insights into business performance.
- Training: Assist in training sessions for users to ensure they can effectively utilise Salesforce features.
- Quality Assurance: Conduct routine checks to verify the quality and consistency of Salesforce data and configurations
Requirements
- Strong Analytical Skills: Ability to analyse data and draw meaningful insights.
- Detail-Oriented: A keen eye for detail to maintain data accuracy.
- Excellent Communication: Effective communication skills, both written and verbal.
- Problem-Solving Skills: Capacity to identify and address issues within Salesforce.
- Customer Service Orientation: A customer-centric approach to supporting users.
- Tech-Savvy: An aptitude for learning and adapting to new technologies.
- Adaptability: Willingness to embrace change and learn continuously.
- Team Player: Ability to collaborate and work well within a team.
