Hands on SAP basis system configurations and administration, monitoring, tuning, and troubleshooting the SAP technical environment on an ongoing basis as well as scheduling and executing the SAP transport system and batch management.
Development and maintenance of policies and standard operating procedures (SOP) relating to operation and support of the SAP environment covering change management, including backup/restore, disaster recovery, audit and in conjunction with the hosting team maintenance of the technical infrastructure reference documents such as technical architecture, interface references, hardware and software assets.
Attend and contribute to weekly and monthly Basis meetings with relevant customer, third parties & IT stakeholders reviewing current activities & planning future basis activities
Propose maintenance plans for approval and maintain the schedule for SAP Non-Production & Production environments
Maintain audit logs and records for transports, client systems performance, up and down times, etc.
Represent Basis team in any client and/or AMS or project meetings
Periodic review of all SAP system parameters and document findings and recommendations
Forward planning on hosting, networking and sandbox/development/QA/production environment requirements for Automation Solutions.
Coordinate annual Disaster Recovery testing in line with customer expectations
Establish and manage new SAP technologies such as Solution Manager or other tools made available from SAP. Ensure that appropriate controls are in place to manage processes and maintain compliance with internal and external audit rules
Oversee/manage third-party software integration with the core SAP platform. Create standards and protocols for how integration will be handled and the technologies that will be used to support integration.
Coordinate and work with the SAP Compliance team to ensure that system and data security guidelines are adhered to in the design and set up of the SAP environment.
Interact with SAP development teams, configuration teams, various technical support teams, and business stakeholders to optimize and maintain the overall SAP reliability, availability, and performance for customers
Provide technical support and administration of transport management, batch management, system processes, and production support for SAP environment
Provide installation, configuration, integration, upgrade and testing services for new projects and on-going maintenance for SAP environments
The position has a 24×7 on-call commitment and availability for evening and weekend and public holidays working as required by customer demands.
Periodic review of all SAP system parameters and document findings and recommendations
Manage batch jobs including monitoring, creation, changes and updates within the SAP systems including creation of new jobs and changes to existing batch jobs, and working with customer IT team and users on the requirements.
Oversee and monitor all SAP systems (work processes, users, system logs, short dumps, locks, developer traces, system traces, disk space, etc.); prepare and deliver system performance statistics and reports
Assist with SAP Archiving activities
Lead and coordinate with third parties the troubleshooting and resolution of problems related to performance issues for SAP ECC 6, S4Hana,SAP BI, SRM, SCM, Solution Manager, Enterprise Portal and interoperability with existing network and system landscape. Ensure RCCA are completed for all issues and appropriate approved actions are executed.
Perform SAP client administration (create client, copy client, delete client, export/import client) as required or coordinate these activities with other stakeholders i.e. customers and project team
Participate in the planning and implementation of SAP system upgrades
Manage and/or participate in the application of SAP maintenance (hot packages and kernel upgrades) through all systems using a structured methodology.
Plans & Aligns – Planning and prioritizing work to meet commitments aligned with the organizational goals
Action Oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm
Collaborates – Building partnerships and working collaboratively with others to meet shared objectives
Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
Tech Savvy – Anticipating and adopting innovations in business, building digital and technology applications
Customer Focus – Building strong customer relationships and delivering customer-centric solutions
Manages Complexity – Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems
