About the Company
At NTT DATA Business Solutions, we drive innovation from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies and for their people. We are part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network. Make this the place where you grow.
What makes us special:
- Team-oriented corporate culture, collaboration as equals and steady knowledge transfer
- Diversity & Inclusion (e.g. various initiatives & communities)
- Flexible working hours
- Inhouse Academy with a variety of professional technical training, soft skills training, SAP Learning Hub and certification opportunities
- Company health benefits (e.g. Medical Insurance, Health Insurance, Optical and Dental Benefits)
Do you love challenges
We are looking for an experienced SAP FICO Consultant to provide Level 2 (L2) Application Management Support (AMS) for SAP Finance and Controlling processes in an SAP ECC and/or SAP S/4HANA landscape.
The consultant will support incident/problem management, service requests, minor enhancements, configuration changes, and continuous improvement initiatives. The role requires strong functional configuration skills across FI and CO, solid understanding of end-to-end finance processes, and integration knowledge with MM, SD, and banking/interface middleware.
This position requires Mandarin-speaking capability (spoken and written) to support Mandarin-speaking stakeholders/users.
Key Responsibilities
1. AMS & Production Support (L2)
- Own end-to-end L2 support for SAP FI/CO incidents, service requests, and minor enhancements within agreed SLAs.
- Perform issue analysis and troubleshooting; identify configuration vs. master data vs. integration vs. user/process gaps.
- Conduct root cause analysis (RCA), implement preventive fixes, and drive problem management to reduce recurring tickets.
- Support period-end activities (month-end/quarter-end/year-end): close cockpit, accruals, allocations, settlements, and reporting.
- Coordinate with L3/Build, Basis, and infrastructure teams for performance, job failures, authorizations, and system issues.
2. SAP FI (Financial Accounting) Configuration & Support
- Support and configure key FI areas: General Ledger (incl. New GL), Accounts Payable, Accounts Receivable, Asset Accounting, Bank Accounting, and taxes (where applicable).
- Manage payment processes: APP, payment media, bank statement (EBS), clearing, and reconciliation; support bank interfaces/middleware.
- Resolve posting errors and integration issues from MM (GR/IR, IV), SD (billing, revenue postings), and other feeder systems.
3. SAP CO (Controlling) Configuration & Support
- Support and configure CO modules: Cost Center Accounting, Internal Orders, Profit Center Accounting, Product Cost Controlling (if in scope), and Profitability Analysis (CO-PA) where applicable.
- Run and support period-end CO activities: allocations/distributions/assessments, overhead calculation, settlements, and reconciliations (FI-CO).
- Support planning/budgeting processes and controlling reports; troubleshoot reconciliation and variance issues.
4. Enhancements & Change Management
- Gather and analyse business requirements; translate them into functional solutions and configuration changes.
- Prepare Functional Specifications (FS) for developments/enhancements and coordinate with ABAP/Integration teams.
- Execute unit testing; support SIT/UAT; manage defects and coordinate transport requests across the landscape.
- Maintain high-quality documentation: configuration, SOPs, KT documents, and knowledge articles for faster resolution.
Convince us with your potential!
Required Skills & Qualifications
- 5+ years of SAP FICO functional experience with strong hands-on configuration and production support exposure.
- Proven experience in AMS/Run (L2) model: incident management, service request handling, problem management/RCA, and minor enhancements.
- Strong knowledge of FI: GL (New GL), AP, AR, Asset Accounting, Bank Accounting/EBS, and payment processes (APP/payment media).
- Strong knowledge of CO: cost centers, internal orders, profit centers, allocations, settlements, and period-end close; CO-PA and/or product costing is a plus.
- Good integration knowledge with MM (GR/IR, IV), SD (billing, revenue postings), and interfaces to banking/third-party systems.
- Experience in SAP ECC and/or SAP S/4HANA; exposure to Fiori apps and S/4 Finance simplifications is an advantage.
- Working knowledge of ITIL processes and tools (e.g., ServiceNow/JIRA/SolMan) and strong documentation discipline.
- Mandarin-speaking (spoken and written) to support Mandarin-speaking stakeholders/users; English proficiency required.
Preferred Skills
- SAP certification in FI and/or CO.
- Experience with intercompany processes, group reporting/consolidation, or electronic invoicing (as applicable).
- Experience supporting FI/CO interfaces (IDoc, PI/PO, CPI, middleware) and job monitoring.
Soft Skills
- Strong stakeholder management and customer-facing communication (including handling escalations).
- Analytical and structured problem-solving with ability to prioritise and work under SLA pressure.
- Ability to work in global delivery model; flexible for support shifts/weekend coverage (if applicable).
