SAP Fico Support

APPLICATIONS IMPLEMENTATION AND DEVELOPMENT

§ Assess business IT requirements and translate them into effective solutions, providing valuable insights for implementation planning and budget considerations within the SAP Financial Controlling (FI/CO) module.

§ Participate in the evaluation, selection, and procurement of technologies, solutions, and service providers to ensure the availability of appropriate platforms and resources aligned with project objectives and timelines.

§ Design, develop, enhance, and deploy SAP Financial Controlling (FI/CO) applications using cost-effective and efficient technologies, ensuring alignment with business needs, operational requirements, governance standards, and change management procedures.

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§ Participate in and support mini-projects or system enhancements assigned by the ICT team, contributing to successful delivery within scope and timelines.

APPLICATION ENHANCEMENT AND MAINTENANCE

§ Provide post-Go-Live maintenance and support for the SAP Financial Controlling (FI/CO) module, ensuring adherence to agreed service levels, budgetary and governance guidelines, and support procedures. This includes managing incidents, resolving system issues, addressing business user inquiries, identifying required system patches for compliance, determining data archiving requirements, and driving continuous system performance improvements to ensure smooth and uninterrupted operations.

§ Serve as the focal point for Business-as-Usual (BAU) support for the SAP FI/CO module, managing and troubleshooting incidents and service requests submitted via ticketing systems, email, or collaboration tools, ensuring resolution within agreed SLAs

§ Conduct root cause analysis for recurring issues and implement preventive measures. Collaborate with SAP Principal Support and internal IT teams to resolve platform-level and integration-related problems effectively.

§ Support month-end and quarter-end closing activities, particularly those related to Treasury operations, ensuring accuracy and timeliness of financial processes.

§ Maintain comprehensive documentation of system processes, configurations, issues, and resolutions to support knowledge sharing, audit requirements, and continuous improvement.

Requirements:

COMPETENCIES:

• Strong understanding of financial and integration processes within SAP, including interactions with third-party systems.
• Knowledge of Embedded Analytics is an added advantage.
• Familiarity with SAP Fiori applications and user experience concepts.
• Excellent problem-solving, analytical, and communication skills.
• Proven ability to prioritize tasks, manage multiple responsibilities, and work effectively in a fast-paced, collaborative environment.
• Solid understanding of compliance and audit requirements within procurement and finance systems.
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EXPERIENCE:

• Minimum of 5 years of hands-on experience supporting SAP Financial Controlling (FI/CO) in both ECC and S/4HANA environments.

Experience with and strong familiarity in integrating third-party systems (e.g., Coupa, Ariba) with ERP platforms. 

• Familiarity with ticketing and incident management systems such as BMC Helix, ServiceNow, and Jira, along with a solid understanding of the ITIL support framework.

QUALIFICATION:

• Bachelor's degree in computer science, Information Systems, Finance, or a related field.

SAP Certified Professional certification is a plus.