SAP Functional Consultant (OTC)

WE ARE HIRING: Senior SAP OTC Consultant

Location: Kuala Lumpur, Malaysia

Employment Type: Onsite, Full-time, Permanent

Experience: 8+ years

Important: Only Malaysian citizens or PR holders are eligible to apply

We are seeking a seasoned SAP OTC Consultant with 8–10 years of hands-on experience in SAP Sales and Distribution (SD) and the Order-to-Cash (OTC) process. The ideal candidate will have successfully delivered end-to-end OTC solutions and bring deep domain knowledge in the one or more industries (e.g. Manufacturing, Life Science, Oil, Retail & Consumer Goods etc.)

KEY RESPONSIBILITIES

SAP SD & OTC Module Expertise:

• Lead the design, configuration, and support of SAP SD and OTC processes including sales orders, pricing, delivery, shipping, billing, credit management, returns, and revenue recognition.
• Customize OTC flows to align with unique business requirements and ensure compliance with industry standards.

Business Process Analysis & Optimization:

• Analyse current Order-to-Cash processes, identify pain points, and propose standardization or automation opportunities.
• Design scalable, efficient OTC process flows to improve order fulfilment and invoicing accuracy.

Cross-Module Integration:

• Ensure seamless integration of SD with MM, PP, FI/CO, and PS for unified data flow and operational continuity.
• Handle process dependencies such as goods movements, delivery creation, invoice posting, and financial reconciliation.

End-User Enablement & Support:

• Develop and deliver training for OTC cycle users including sales order entry, delivery processing, billing, and dispute resolution.
• Provide expert-level support for operational issues such as blocked orders, pricing errors, and credit challenges.

Documentation & Compliance:

• Create and maintain comprehensive documentation for SD configurations, functional specifications, test scripts, and training guides.
• Ensure documentation supports traceability and handover throughout the project lifecycle.

Continuous Improvement & Innovation:

• Stay updated on the latest innovations in SAP SD and OTC, including Advanced ATP, Condition Contracts, SAP Fiori apps, and SAP BRIM.
• Drive ongoing improvements in the OTC lifecycle for faster order processing and cash realization.

Required Skills & Experience:

• 8–10 years of hands-on experience in SAP SD and OTC process implementation and support.
• Proven experience in end-to-end project delivery from blueprinting to post-go-live support.
• Strong understanding of pricing procedures, copy controls, credit management, and logistics execution.
• Integration knowledge with FI/CO, MM, PP, and PS modules.
• Excellent analytical, problem-solving, and communication skills.
• Experience working in global delivery models with cross-functional teams.
• Experience in Engineering, Construction & Operations (EC&O) and/or Manufacturing industries.
• Exposure to SAP S/4HANA SD, SAP BRIM, or SAP Advanced ATP.
• Familiarity with SAP Fiori apps related to OTC and sales operations.