SAP IT Consultant Logistics

RESPONSIBILITIES:

• Service and Support
• Able to support the business in describing business requirements at a technical level without losing business need so global team can collaborate on options.
• Own and rectify medium to complex incidents within SAP applications of respective SAP module(s) without escalation by providing known working solutions.
• Prioritize, troubleshoot and resolve global tickets based on business impact through global ticketing tool. Able to assist and/or take over global tickets.
• Escalate complex incidents.
• Possess deep specialized knowledge in own functional area (or how they relate to the business).
• Performs problem solving in terms of ITSM by foreseeing issues and seeking to resolve them before they happen.
• Is able to support other functional areas with some assistance through basic understanding of how respective SAP module(s) integrate.
• Performs root cause analysis, ABAP, reading/debugging and interface support.
• Build queries independently.
• Project
• Participate in SAP projects (i.e. roll outs) and complete work tasks assigned with limited or no support.
• Design and integrate modern SAP logistics solutions, including decentralized and embedded SAP EWM, S/4HANA capabilities, third-party applications, and interfaces, with a clear focus on measurable business value, scalability, and automation.
• Easily able to understand and gather requirements from the business and translate functional requirements into technical requirements, presenting options and contributes to decision making with long-term goals in mind.
• Configure and deliver new global template capabilities in close collaboration with headquarters and regional teams, and actively contribute to international rollouts and the evolution of the global SAP solution landscape.
• Lead or support country-specific carrier integrations and their deployment across the global organization, ensuring robust end-to-end integration and sustainable support models.
• Documentation and Training
• Extend or create documents for use in training and support for users in all facets of the day-to-day operational activities.
• Create and maintain a repository of documentation created to help capture knowledge for improve response times.
• Train key users on new template functionalities in cross-functional departments as needed.
• Process
• Proactive in identifying local process optimizations and proposes improvements where feasible to avoid future occurrences as a global solution.
• Fully grasp why things are structured a certain way to solve a certain set of problems in time.
• Easily able to share and talk to regional business processes.
• Collaboration/Communication
• Take on global priorities and reflect back to the business to manage expectations as to what is possible and escalates as required.
• Discern technical requirements and explain the real business need and impact to the region.
• Conduct onboarding in respective functional area.
• Build test scenarios for new functionalities in cross-functional areas and conducts testing in with limited or no support.
• Clearly define process for testing new functionalities and document findings in detail.
• Meeting
• Enhance the respective SAP module(s) community among the Key-Users by holding regular key-user meetings, track topics, etc. seeking for automation and ongoing efficiency gains.
• Work as an extension of the CLIENT global IT headquarter departments and specifically with the functional teams within CLIENT AG in the respective SAP module(s) support teams.
• Proactive participant in the Process User Group of respective SAP module(s).
• Serve as a regional multiplier in the Process User Group of respective SAP module(s)

QUALIFICATIONS:

Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration or equivalent degree or Bachelor's degree with extensive module knowledge and process experience.
• Master's degree highly preferred.
• 5-7+ years experience as Business Process Consultant or similar role.

Other Qualifications:

• Knowledgeable on business processes from the functional area and how to mitigate challenges in supporting one global ERP system and its processes.
• Can demonstrate a deeper understanding of the context behind CLIENTs business drivers.
• Strong hands-on knowledge of SAP S/4HANA logistics, including decentralized SAP EWM and embedded EWM; practical SAP RISE experience is highly desirable.
• Deep expertise across SAP Logistics processes and solutions, with very strong integration knowledge of related SAP modules such as SD, PP, and MM.
• Knowledge of the LE-TRA and SAP Transportation Management modules is an advantage
• Knowledge of SAP Global Trade Services (GTS) and its integration with logistics processes is desireable.
• Good knowledge of SAP Fiori and modern user experience concepts is an advantage.
• Experience implementing country-specific carrier integrations and supporting worldwide rollouts in complex, international organizations.
• Experience collaborating across countries, cultures, and time zones, with demonstrated ability to actively shape and standardize global solutions while addressing relevant local requirements.
• ABAP programming, debugging, and code-reading skills - particularly in SAP Logistics - are an advantage.
• Strong innovation mindset and enthusiasm for emerging technologies, automation, cloud-based SAP capabilities, and continuous improvement.
• Good analytical, logical problem-solving skills with the ability to understand new tasks quickly.
• Able to work with a CLIENT global IT headquarter departments and with functional teams with CLIENT.
• Experience prioritizing, trouble shooting and resolving global tickets based on business impact through global ticketing tool.
• Ability to work alone and as a team member.
• Good interpersonal communication and problem-solving skills.
• Good collaboration with the business and colleagues verbally, over the phone and in writing (email).
• Prior project management experience preferred.
• Understands multi-perspective.
• Proficient in Microsoft Office (Excel, PowerPoint, Access, Visio).
• Legally permitted to work in the United States.
• Able and willing to work alternative schedules including weekend, and on-call hours as needed.
• Able to work in a general office environment.
• Ability to evaluate solution options from an end-to-end process, integration, architecture, and supportability perspective and translate them into pragmatic global standards.