Job Description
Responsibilities
About the Team
The Search Operations team aims to improve search user experience, contribute significant DAU impact to the products and drive for increase in traffic and GMV.
The T&S evaluation and investigation team, working closely with the search team, taking the evaluation standards as the baseline and principles, and manually evaluating the search query and the corresponding search results page to reflect the real user experience of the search function.
The team is committed to providing search and evaluation services for international products, with resource support provided by different countries around the world, and global members conduct evaluations according to unified guidelines. The evaluation scope covers multiple search sections, such as basic search experience, recommended search, search advertising, and search security. As a bridge for business communication domestically and abroad, the team is responsible for key nodes such as standard writing, training Q&A, report output, and human efficiency management to effectively promote the execution and implementation of projects.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.
What I will be doing
1. Complete regular assessments relating to search quality in accordance with evaluation standard documents
2. Use side by side method to complete daily strategy assessment of search quality in accordance with evaluation standard documents
3. Judging user search needs through various query and tools, and sorting out the classification of requirements
4. Comb the types of search bad cases and rate the quality of the results.
5. Provide ideal search results and feedback suggestions for policy improvement
6. While it is assumed the evaluator will focus on their area of expertise, there will be occasions to work on projects outside this core area that could require other capabilities, such as using assessment methods flexibly to support related projects
7. Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content and any other duties as assigned
Qualifications
Minimum Qualifications
- Bachelor's degree or above
- Excellent English language skills to support global operation
- Knowledge about search engines, familiar with social media platforms, passion for TikTok and short-form video platforms.
- An in-depth understanding of local culture and familiarity with the Internet usage habits of local users
- Strong ability to learn and understand
- Familiar with common office software, search evaluation experience is preferred
Preferred Qualification
- Overseas working/training experience is preferred
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an Always Day 1 mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
