Security Managed Services Practitioner

Job Title: Security Managed Services Practitioner

Duration: 12 months contract (Renewable subjected to performance)

Industry: Financial Instituition

Working Location: Kuala Lumpur

Working schedule: Rotational shift - Open to work in shift

Salary: Up to RM 8500 (based on skill and experience)

Benefits: Statutory contribution + Leave entitlement + Medical insurance

Key Responsibilities:

Deliver day-to-day security services for client environments

Monitor security alerts, threats, and incidents across infrastructure and systems

Manage security tools such as SIEM, firewall, endpoint protection, email security, IAM

Investigate and respond to security incidents within SLA timelines

Perform vulnerability scanning and remediation follow-up

Ensure security compliance controls are maintained

Generate client security reports, dashboards, and service reviews

Coordinate with internal teams and clients on security issues and improvements

Support patching, hardening, and security best practices

Maintain documentation, runbooks, and incident records

Ensure operational resilience and continuity of security services

Requirements:

Bachelor's Degree in IT, Computer Science, Cybersecurity, or related field

Minimum 2 years of experience in Security Operations / Security Monitoring / Cybersecurity support

Hands-on experience in incident monitoring, investigation, and response

Familiarity with SIEM, firewall, endpoint security, and vulnerability management tools

Good understanding of networking concepts (TCP/IP, DNS, VPN, Firewall)

Experience handling tickets, escalations, and SLA-driven support

Strong troubleshooting and analytical skills

Good communication skills with ability to support client environments