Security Officer

Job Purpose:

This position performs security and safety duties as required of him/her by the hotel through the Cluster Director of Safety & Security, Security & Safety Manager, Assistant Security Safety & Security and Security Supervisor.

Roles & responsibilities:

• Having full understanding and comprehension of the Security Standing Order Procedures define in the Quality Service Standard (QSS).
• Attend daily pre-shift briefing by Security Supervisor and make notes on objects briefed.
• Conducted short and precise verbal hand-over briefing to relieving Security Officer highlighting matter(s) of interest.
• Punctually report to assigned posts and receive verbal take-over report from outgoing Security Officer.
• Immediately report any discrepancies on inventory of equipment, items or lodged entries discovered at assigned post to the Security Supervisor for follow-up actions.
• Immediately report any damage or out-or-order equipment, items under the care of post to the Security Supervisor for follow-up actions.
• Promptly respond to any call of assistance from other department when instructed by Security Supervisor.
• To act or take steps in accordance with Security Standing Order Procedures to prevent or contain any incident which compromise hotel's security and safety.
• Ensures that house rules (code of conducts) are adhered to by associates or to Security Supervisor of any breach of rules by them.
• Conduct traffic and crowd control when instructed to ensure smooth flow of events.
• Conduct security patrols in assigned areas and report to Security Control Room of any situation of the ordinary, obstructions, suspicious characters, damages or out-of-order lighting or items for further actions.
• Make relevant, precise, neat and legible entries into Security Log Book (daily) in accordance with Quality Service Standard (QSS).
• Ensures all steps and actions are taken in accordance with QSS to provide security and safety to guests, associates and properties.
• Ensures that unauthorized and undesired person(s) are not allowed into the hotel premises and to take steps and actions in accordance with QSS to remove the person if admissions have already occurs.
• To do escort duties whenever requested by Security Supervisor or Security & Safety Manager or hotel's management.
• Assist as Acting Supervisor in the absence of any Security Supervisor when instructed by SSM.
• Attend training, meetings or dialog as requested by Security Supervisor, SSM or hotel's management.
• To supplement the Timekeeper, Bag Keeper or Driver as and when required.
• Undertake any instruction which is not mentioned above related to security and safety given by Security Supervisor, SSM or hotel's management from time to time.
• The main responsibility of all employees of Sunway Resort Hotel & Spa is to avoid self-inflicted injury to themselves and any other persons around who might be affected by the employees action at work.
• All employees are to extend their fullest support and cooperation with the employer or any other appointed persons in the discharge of any duties or requirements imposed by the employer or any other appointed persons responsible and authorized to implement the necessary safety and health regulations deemed mandatory under the Occupational, Safety and Health Act 1994.
• Every employee working within the respective environment such as Engineering, Kitchen, Housekeeping is responsible to use personal protective equipment (PPE) and must comply with all the work instructions and safety rules accordingly.
• To report unsafe working condition or environment to his superior or directly to the OSHA Officer.

Other Related Job Responsibilities:

• Attends and contributes to all training sessions and meetings as required.
• Involves in multi skilling in the department.
• Exercises responsible behaviour at all times and positively representing the hotel team.
• Maintains strong, professional relationship with relevant representatives from the hotel's staffs, leadership team, competitor hotels, business partners and other organisations.
• Reads the hotel's Associate Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety.
• Ensures high standards of personal presentation and grooming.
• Responds to changes in the departmental functions as dictated by the industry, company and hotel.
• Understand and agree that the hotel management reserves the right to add or remove clauses to these job descriptions.
• Carry out all duties/tasks as instructed by the leadership team from Sunway City Kuala Lumpur Hotels that are within the parameters of Sunway Values and Purpose.

Skills & experience:

Qualifications

• Ability to understand and communicate in English and Bahasa Malaysia with superiors, peers, associates, suppliers, guest and patrons of the hotel.
• Fair knowledge of fire panel, card key access system and CCTV.

Experience

• At least 2 years of working experience in hotel security or five years in building security.
• Previous work experience in the police force or armed forces would be an advantage.

Skills

• Ability to identify problems and/or potential problem, gather relevant data and come to a reasonable conclusion.
• Ability to interpret instruction and be able to contain/overcome a routine situation with minimum supervisor.
• Ability to create co-operation and communications with other hotels, the Police, Bomba and other national services.
• Good interpersonal skills.
• Satisfactory/fair knowledge of fire protection systems, security surveillance systems and general security practice