Security Supervisor

Role Description

The Security Supervisor is a full-time, on-site role based at Sleeping Lion Genting Highland in Genting Highlands. This role oversees daily security operations, including monitoring premises, coordinating patrols, managing access control, and ensuring adherence to safety and security procedures. The Security Supervisor leads and schedules security personnel, conducts briefings, and provides guidance and performance feedback to maintain a high level of vigilance and service. The role involves responding to incidents and emergencies, documenting reports, liaising with management and external authorities when necessary, and supporting guest and staff safety. The Security Supervisor also works closely with front-of-house and operations teams to manage crowd control, handle guest inquiries related to security, and promote a secure and welcoming environment.

Qualifications

• Strong supervisory skills with experience leading teams, assigning duties, and overseeing shift operations.
• Solid physical security knowledge, including access control, surveillance monitoring, incident response, and emergency procedures.
• Effective communication skills for interacting with guests, team members, and external stakeholders, both verbally and in writing.
• Customer service abilities to handle guest concerns calmly, provide clear information, and support a positive visitor experience.
• Operations management skills to coordinate security activities, maintain logs and reports, and ensure compliance with policies and regulations.
• Prior experience in security, hospitality, or facilities management is preferred.
• Familiarity with relevant safety regulations and basic first aid is an advantage.
• Ability to work shifts, weekends, and public holidays as required, and remain composed in high-pressure situations.