Senior Account Development Manager, Selangor

Job Objective:

The Senior ADM will be responsible for expanding the agent base, strengthening existing relationships and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will also be responsible to support the sales and profitability targets for the branch.

Job Responsibilities:

Financial Performance

• Meet the sales target in line with the branch objectives and goals
• Oversee collection of outstanding payments and manage financial performance in the sales unit

Agent Management

• Responsible for managing relationship with preferred agents, supporting agents to grow their business and help increase the share of wallet.
• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct CPD training for agent at branch level
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Manage agent's statement of accounts

Agent recruiting and growth

• Recruit, onboard and develop preferred agents, and ensure activation
• Focus on driving profitable motor segments through agents
• Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet
• Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices

Compliance

• Ensure consistency with risk management guidelines
• Ensure compliance with regulations and laws
• Ensure good corporate governance is practiced and are being exercised

Job Requirement:

• Minimum Diploma or bachelor's degree in any related field
• At least 5 years working experience in insurance industry
• Experience in risk management, UW of Insurance
• Have Sales and Marketing Skills