Senior Account Manager (Digital Marketing)

Senior Digital Marketing Account Manager

Location: Puchong, Selangor, Malaysia

Employment Type: Full-time

Work Arrangement: Hybrid

About the Role

We are looking for an experienced Senior Digital Marketing Account Manager to join a growing digital agency and take ownership of a portfolio of established clients, primarily across Australia.

This is a senior, client-facing position where you'll act as a trusted advisor to clients, develop digital marketing strategies, manage campaign performance, and work closely with internal specialists to deliver measurable results.

The ideal candidate will come from an agency background and have strong experience across SEO and PPC, combined with excellent client and stakeholder management skills.

Key Responsibilities

• Manage and build strong relationships with a portfolio of digital marketing clients.
• Act as a strategic advisor, understanding client objectives and translating them into clear digital marketing strategies.
• Set and monitor client KPIs, including rankings, conversions and overall campaign performance.
• Develop and oversee digital marketing plans across SEO, PPC and other relevant channels.
• Coordinate with internal specialists across digital marketing, web, CRM, content and analytics to ensure campaigns are delivered effectively.
• Monitor campaign performance and provide clients with insights and recommendations for improvement.
• Lead client meetings, presentations, regular check-ins and performance discussions.
• Prepare and present performance reports, clearly communicating results and next steps.
• Proactively identify opportunities to improve client performance and strengthen long-term relationships.
• Support and mentor other Account Managers by sharing knowledge and best practices.
• Manage multiple client accounts and projects while ensuring deadlines and quality standards are met.

What We're Looking For

• 5+ years of experience in a similar account management/digital marketing role, ideally within an agency environment.
• Strong experience managing client accounts and stakeholder relationships.
• Solid understanding and practical experience across SEO and PPC – essential.
• Strong understanding of digital marketing strategy, campaign performance and reporting.
• Experience managing multiple clients and campaigns simultaneously.
• Excellent communication and presentation skills, with the ability to confidently engage with senior stakeholders.
• Strong organisational and project management skills.
• Commercial awareness and a proactive approach to client management.
• Experience mentoring or supporting junior team members would be an advantage.
• Experience with CRM, web or marketing automation platforms is desirable.
• HubSpot experience is a plus but not essential.

What You'll Get

• Opportunity to work with an established Australian digital agency and a portfolio of international clients.
• Hybrid working environment.
• Exposure to a broad range of digital marketing disciplines and specialist teams.
• Opportunity to take ownership of significant client accounts and digital strategies.
• Career development and progression opportunities.
• Collaborative and supportive team culture.