Senior Account Manager

Responsibilities

• Establish strong relationships with both internal and external / Client stakeholders, manage perceptions and expectations
• Act as point of contact for escalation for the client/agency and internal teams, resolving problems quickly and communicating effectively
• Work on adaptation campaign works in collaboration with the relevant departments
• Set up and deploy new business, and ensure business operations are smooth
• Work closely with your supervisor on P&L, forecast, budgeting
• Have financial responsibilities, including preparing cost estimates
• Develop a deep understanding of the contractual obligations, commercial arrangements and SLAs
• Liaise with different internal teams on specified client requirements and resolve client issues/complaints to the satisfaction of main stakeholders
• Understand how client, agency, and Hogarth relationships interact
• Proven ability to make informed decisions and problem-solve based on sound knowledge
• Capability of working under pressure and to tight deadlines

Qualifications

• Knowledge from working in an advertising adaptation role preferred
• Knowledge of business operations and change management preferred
• Knowledge of new business set up and deployment preferred
• Focus on continuous improvements, delivering excellent quality and high levels of customer service
• Understanding of financial compliance procedures
• Sound technical understanding of client requirements
• Commercial acumen
• Excellent negotiation and problem-solving skills
• Attention to detail and an eye for producing quality work is a must