SUMITOMO MITSUI BANKING CORPORATION MALAYSIA BERHAD - SMBCMY
Job Summary
The Level 2 Applications Support Team is responsible for the support of applications working closely with the Customer Representatives to resolve issues and perform customer engagements.
- Assist in troubleshooting problems related to BNM & Paynet applications and local regulatory reporting.
- Coordinate with users, PDAPD (regional office), and Head Office on various regulatory reporting activities or projects.
- Participate in system designs, testing, and documentation of tasks relate to BNM or local regulatory reporting.
- Build and maintain data dictionary system for local regulatory reporting or to meet BNM requirements.
- Ensure complete business continuity for all applications that are being supported.
Key Responsibilities
- Responsible in managing & supporting the team as well as individual team member KPI.
- Ensure task assignment and reports are completed within the deadline.
- Work with data owner and carry out data quality maintenance from time- to-time.
- Understand user requirements and provide technical support in enhancing local regulatory reporting systems.
- Deploy and requisite technology when required.
- Ensure the system architecture is able to provide the local regulatory reporting information promptly and accurately.
- Monitor local regulatory reporting systems performance regularly to avoid any unplanned outage.
- Ensure compliance to the internal control, standards and regulatory requirements.
- Support in the planning, managing and testing of DRP and BCP of business applications to achieve successful fail-overs when the situation arises.
- Perform and manage the customer engagement processes.
- Ensure cases, bug-fixes and minor enhancements are updated in the support system by liaising with the developers to estimate the delivery time frames and implications.
- Help recommend functional specifications in conjunction with the project team for any changes to the application projects.
- Provide on-call support for the applications regarding the scheduled and unscheduled outages.
Job Requirements
- Bachelor of Degree in Information Technology/Computer Science
- At least 4-7 years working experience in system support
- Knowledge in banking payment and reporting application is a must.
- Must be able to leave & manage the team
- Familiar with programming language such as C#, Java etc is added advantage
- Familiar with database programming language such as T-SQL, Oracle etc is added advantage
- Have high critical thinking skills, and business and system analytical skills.
