Senior Analyst, Credit Control

Review credit requests and assess credit risk for new and existing customers in accordance with company credit policies and guidelines.

Analyze and assess financial statements, credit history, payment behavior and other relevant information to provide recommendations to support credit decisions.

Own performance and outcomes of assigned portfolio/ countries, including management of credit exposure, order release and related credit control activities.

Monitor customer credit exposure, proactively identify risks, and take appropriate action to address credit issues. Ensure order release and credit limit activities are completed accurately and within agreed timelines to support business requirements while maintaining appropriate credit controls.

Investigate and resolve complex or high-risk credit control issues end-to-end, balancing business requirements with credit guidelines and risk considerations.

Lead discussions with internal stakeholders and relevant business functions to drive resolution of credit related issues.

Communicate credit risks and requirements clearly, and develop effective stakeholder relationships. Escalate key risks with clear context, analysis and recommended actions.

Provide guidance and support to Analysts, share knowledge on credit policies, procedures, and controls. Identify recurring issues and drive improvements, including process improvement, digitalization, and other initiatives to improve credit control effectiveness and process efficiency.

Prepare and maintain accurate credit control metrics and reporting to support management review and decision making.

Ensure compliance with SLAs, policies, and procedures within assigned responsibilities.

Support audits and other governance activities by providing accurate information within agreed timelines.

Cooperate with cross-functional teams within SSC and the wider business to support effective O2C operations.