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Senior Analyst, Digital Customer Experiences

AIA Group
Malaysia, Kuala Lumpur
0-50 Years

This job is no longer accepting applications

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  • Posted 31 months ago

Job Description



At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.
If you believe in developing a better tomorrow, read on.
WE ARE LOOKING FOR .....Responsible for providing application development and support services to meet AIA's business needs
  • Create a new CRM system for operations team (starting with customer care) who is in the need for a one-stop solution integrating single view of Customer360, policy information, case management (with automated workflow management) and knowledge management.
  • This is a cutting-edge solution that enables superior customer experience by improving TAT and reducing complains, ability to proactively identify customer needs, providing customer feedback through RCS incorporating close loop feedback. Unlike in current/existing CRM, the solution is well integrated and brings comprehensive view of customers, policies, case/enquiries and campaigns with ability to seamlessly embed new workflow.

More Info

Job Type:
Permanent Job
Industry:
Banking/Accounting/Financial Services
Employment Type:
Full time

About Company

AIA Group

AIA Group Limited, often known as AIA , is a Hong Kong-based American multinational insurance and finance corporation. It is the largest public listed life insurance and securities group in Asia-Pacific. It offers insurance and financial services, writing life insurance for individuals and businesses, as well as accident and health insurance, and offers retirement planning, and wealth management services, variable contracts, investments and securities.

Job ID: 41600481

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Last Updated: 05-12-2025 01:10:46 AM
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