Senior Analyst of Partner Performance

Senior Analyst of Partner Performance

Location: Johor Bahru or Kuala Lumpur

Key Responsibilities

1.Performance Analysis & Monitoring: Conduct weekly and monthly performance analysis across all channel partners, focusing on key metrics such as transaction volume, settlement SLAs, RFI percentage and response times, active customer numbers, and adherence to contract terms.

2.Reporting & Recommendations: Regularly report to senior management on channel performance, highlighting risks, opportunities, and providing actionable recommendations for optimization.

3.Channel Feedback & Improvement: Provide monthly and quarterly performance feedback to partners, working collaboratively to enhance operational process and drive volume growth, including supporting performance review meetings with KA partners (quarterly/bi-annual) by leveraging fact-based data.

4.Cost Optimization: Monitor and optimize channel costs, ensuring that channel usage aligns with sales volume growth projection, including management of bottom line expenses.

5.Cross-Functional Collaboration: Regularly engage with the sales and operations teams to gather customer feedback and identify opportunities for improvement with recommendations.

6.Team Leadership: Provide guidance and support to the Channel Operations team to ensure efficient and effective performance across all channels.

Key Performance Indicators (KPIs)

• Accuracy of partner performance analysis
• Timely delivery of BAU reports
• Adoption rate of cost optimization recommendations
• Channel performance improvement rate

Requirements

• 58 years of experience in data analytics, performance analysis and partner portfolio reporting. Experience in the payments industry or financial services is preferred
• Analytics skills: strong ability to analyze data and drive actionable insights
• Communication: excellent written and verbal communication skills, with the ability to present complex data to senior leadership
• Exceptional cross-functional collaboration and project management skills
• Bachelor's degree or above