Your IT Future, Delivered

Senior Application Support Specialist (Node.js, MongoDB & Permanent US Shift)

With a global team of 6000+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond gl obal borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. Our offices in Cyberjaya, Prague, and Chennai have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.
At IT Services, we are passionate about technology. Our DGF SameDay US team is continuously expanding. No matter your level of Application Support proficiency, you can always grow within our diverse environment.

#DHL #DHLITServices #GreatPlace #ApplicationSupport

Grow together
You are expected to provide 2nd level support and problem-solving expertise concerning complex technical issues of application, infrastructure, data processing, tools etc. to ensure that a robust, maintainable, high-quality, standards-compliant business applications software environment is developed and maintained. Ensures that all agreed targets, SLA and Metrics are met.

Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers. Maintains quality standards and policies. Identifies opportunities for improvement. Liaises with the development team to overcome known problems and fulfil user.

Ready to embark on the journey Here's what we are looking for:
As a Senior Application Support Specialist, having proficient knowledge in MEAN Stack is a must. Very good knowledge of Cloud hosting in OpenShift, Containerization and CI/CD will also be an integral part of this role.

Requirements:

• Bachelor's or Master's degree in computer science
• 6 + years of experience in application support
• Strong communication and interpersonal skills
• Willing to work on permanent US shift
• Proficiency in Open-Source MEAN stack (Priority of Node.js & MongoDB)
• Familiarity with cloudcontainerization technologies (Docker, Kubernetes)
• Strong experience with continuous integration and continuous deployment practices and tools like Git Actions, Jenkins etc.
• Strong knowledge of handling production incidents, troubleshooting & resolving issues within SLA, providing solution to the problem tickets and managing changes
• Familiarity with ITIL Practices, DevOps Tools, Cloud Certifications is a plus
• You should work independently, prioritize and organize your tasks under time and workload pressure.
• You can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

• Hybrid work arrangements to balance in-office collaboration and home flexibility
• Outpatient (unlimited) and inpatient medical coverage for employees
• Personalized flexi benefit plan for you and your family
• Choose any day off from earned public holidays, including Saturdays and ad-hoc holidays to spend with your loved ones
• Modern offices with free parking space

Great Team
Hi, my name is Srinivasan Sivaprakasam and I'm a team manager. I started my career at DHL IT Services back in 2018, when I took a role as Team Lead's 1^st position in DHL in the DGF-FCM team. Gaining more hands-on experience with field has always fascinated me. From there, I moved fast through the company ladder and soon landed a Manager's 2^nd position in DHL role. In 2022, I moved to a management role, being Manager's for different product. Together with the strong support of a multinational & diverse team, we are working on our common ambition - technology. Looking forward to having you onboard!

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.