Senior Assistant Manager - Retail Development

Key Responsibilities:

• Coach DMs and BMs on team management, operational discipline, and SOP compliance
• Provide hands-on support in behavioural alignment and integrity reinforcement
• Conduct developmental observation visits at stores and branches
• Feedback on leadership gaps to RDU Head and HR for further development planning
• Support OJT programs for new and existing DMs/BMs

Requirements

• Bachelor's degree in Business Administration, Retail Management, or related field
• Minimum 46 years of experience in retail operations or middle management coaching, with exposure to SOP compliance and operational governance
• Ability to coach middle management (DM/BM) on operational execution, SOP adherence, and team leadership
• Strong observational and feedback skills
• Collaborative with HR and Training Unit for OJT programs and leadership development
• Knowledge of operational processes and integrity reinforcement methods
• Hands-on, practical approach to coaching and mentoring
• Strong interpersonal and communication skills
• Results-oriented with focus on behaviour change and operational excellence