Key Responsibilities
- Coach DMs and BMs on team management, operational discipline, and SOP compliance
- Provide hands-on support in behavioural alignment and integrity reinforcement
- Conduct developmental observation visits at stores and branches
- Feedback on leadership gaps to RDU Head and HR for further development planning
- Support OJT programs for new and existing DMs/BMs
Requirements
- Bachelor's degree in Business Administration, Retail Management, or related field.
- Minimum 46 years of experience in retail operations or middle management coaching, with exposure to SOP compliance and operational governance.
- Ability to coach middle management (DM/BM) on operational execution, SOP adherence, and team leadership.
- Strong observational and feedback skills.
- Collaborative with HR and Training Unit for OJT programs and leadership development.
- Knowledge of operational processes and integrity reinforcement methods.
- Hands-on, practical approach to coaching and mentoring.
- Strong interpersonal and communication skills.
- Results-oriented with focus on behaviour change and operational excellence.
MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my
All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).
The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company's motto of Always Low Prices.
