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Senior Associate, Customer Experience (SGMY)-Bangsar South
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Senior Associate, Customer Experience (SGMY)-Bangsar South
Lazada Group- Posted 4 hours ago
- Be among the first 10 applicants
Job Description
Job Description
. Lead the development of customer experience strategies aligned with the company's goals and objectives.
. Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
. Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
. Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
. Ensure initiatives are executed on time, within scope, and with successful implementation.
. Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences.
. Conduct in-depth analysis of customer feedback, trends, and market insights to identify opportunities for improvement.
. Define and track key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and drive continuous improvement.
. Collaborate with cross-functional stakeholders to ideate multi-faceted solutions that could consist of product development, operational process design, setting financial guidelines, and evolving platform policies.
. Ensure initiatives are executed on time, within scope, and with successful implementation.
. Champion a customer-centric culture throughout the organization, fostering empathy and understanding of customer needs and preferences.
Job Requirements
Experience:
. 4-5 years of hands-on experience in customer experience strategy, business consulting, strategy development, and/or project management roles.
Skills:
. Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making.
. Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
. Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
. Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems.
. Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
. Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions.
Communication and Collaboration:
. Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
. Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely.
. Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success.
. 4-5 years of hands-on experience in customer experience strategy, business consulting, strategy development, and/or project management roles.
Skills:
. Demonstrated proficiency in business acumen, evidenced by a track record of strategic problem-solving and data-driven decision-making.
. Proficiency in business and data analytics tools such as Excel, with the ability to analyze complex datasets and derive actionable insights.
. Proven expertise in generating and evaluating Key Performance Indicators (KPIs), metrics, and customer feedback to drive business improvements.
. Strategic mindset with the ability to think creatively and develop innovative solutions to complex problems.
. Strong project management skills, including the ability to prioritize tasks, manage deadlines, and coordinate multiple projects simultaneously.
. Demonstrated enthusiasm and commitment to enhancing customer experience through innovative strategies and solutions.
Communication and Collaboration:
. Excellent stakeholder management skills, with the ability to engage and influence senior leaders and cross-functional teams.
. Effective communication skills, both written and verbal, with the capability to convey complex ideas and findings clearly and concisely.
. Proven ability to collaborate effectively with colleagues at all levels of the organization, fostering a culture of teamwork and shared success.
More Info
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Key Skills
About Company
Skills:
Excel, Word, Powerpoint, computerised AR SAP systems
Skills:
Ms Excel, Problem-solving skills, Ms Word
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Skills:
Microsoft Excel, Project Management Skills, Audit Process, IFRS, Gaap
Skills:
Microsoft Excel, FATCA, CRS, Us Gaap, fund accounting software
Skills:
smartsheet , Scrum Master, Microsoft Word, Project Coordination, Project Governance, Project management methodologies, Pmp