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Senior Associate - HR Services (Reporting) (Successor Identified)

DHL Express (Malaysia) Sdn Bhd
Malaysia, Selangor
2-4 Years
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Job Description

Job Purpose

To deliver timely, accurate, and actionable HR reporting and analytics that enable HR Services and business stakeholders to make datadriven decisions. The role owns the operational reporting cadence (daily/weekly/monthly), ensures data quality and governance, and supports continuous improvement through automation and standardization of HR reports and metrics.

Key Tasks

  • Produce and validate scheduled reports (daily/weekly/monthly/quarterly) for HC, attrition, diversity, learning, case management, SLA performance, and payroll input checks.
  • Execute and document data quality checks (reconciliations, outlier detection, threshold alerts).
  • Maintain report runbooks, SOPs, calendars, and distribution lists ensure version control and audit trail.
  • Consolidate fragmented reports into standardized templates with consistent metric definitions.
  • Build or enhance automation (Power Query, Power BI) to reduce manual effort and error risk.

Stakeholders

  • Collaborate with stakeholders to understand reporting requirements.
  • Run regular review touchpoints with HR Services colleagues on manual report workarounds.
  • Provide user guides and quick tips to help stakeholders self-serve where appropriate (e.g., Power BI).

Management Responsibility

  • Individual contributor without direct responsibility for leading others.

Skills

Attention to detail, Problem-Solving skills, Proactive approach to identifying opportunities, Understand Business requirements, Customer Relationship Management, DHL Business Knowledge, Business Processes, Stakeholder Management, Influencing, Good communication skills, Continuous Improvement mind-set, Understand Data analytics.

Qualifications & Key Requirements

Education Background

  • Diploma / Bachelor's Degree

Experience Level

  • Experience more than 2 years.
  • Experienced in Microsoft tools, preferably Power Platform and HR Services Case Management tools.
  • Good understanding of GDPR and PDPA principles.


More Info

Job Type:
Permanent Job
Industry:
Logistics/Courier/Freight/Transportation
Function:
Hr Services
Employment Type:
Full time

About Company

DHL Express (Malaysia) Sdn Bhd

DHL is a German logistics company providing courier, package delivery and express mail service, which is a division of the German logistics firm Deutsche Post. The company group delivers over 1.6 billion parcels per year. DHL Express is market leader for parcel services in Europe and Germany's main Courier and Parcel Service.
The company DHL itself was founded in San Francisco, United States, in 1969 and expanded its service throughout the world by the late 1970s. In 1979, under the name of DHL Air Cargo, the company entered the Hawaiian islands with an inter-island cargo service using two DC-3 and four DC-6 aircraft. Adrian Dalsey and Larry Hillblom personally oversaw the daily operations until its eventual bankruptcy closed the doors in 1983. At its peak, DHL Air Cargo employed just over 100 workers, management and pilots.

Job ID: 143694379

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Last Updated: 28-02-2026 05:54:30 AM
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