Senior Associate, Marketing Projects AI & Automation - Marketing, Marketplace

Business Process Analysis & Solution Design

• Partner with marketing leads across functions (user growth, campaigns, content, CRM, SEO, performance marketing) to understand current workflows and identify pain points
• Assess processes end-to-end and recommend practical solutions - generative AI, workflow automation, or hybrid approaches
• Build business cases for proposed AI/automation initiatives with clear impact projections (efficiency gains, cost savings, revenue uplift)
• Evaluate and benchmark AI tools and platforms for fit, feasibility, and scalability
  PMO & Implementation
• Own end-to-end project management for AI initiatives - scoping, timeline, stakeholder coordination, risk tracking, delivery
• Coordinate across Marketing, Engineering, Data, Product, and Regional teams to keep projects on track
• Maintain initiative trackers, milestones, and action items
• Develop training materials, SOPs, and user guides to drive adoption among marketing end users
  Reporting & Communication
• Prepare weekly status updates and quarterly business impact reports for HOD and C-suite
• Translate technical progress into concise executive summaries: what was delivered, what impact was measured, what's next, what's blocked
• Track and quantify outcomes with clear metrics - hours saved
  Continuous Improvement & Innovation
• Stay current on AI/ML tools, trends, and best practices relevant to marketing and e-commerce
• Proactively surface emerging capabilities that can be applied to marketing workflows
• Champion a culture of experimentation and AI adoption within the team - run demos, share learnings, and encourage hands-on exploration

• 2-4 years of experience in project management, marketing operations, digital transformation, or technology delivery - preferably within marketing or e-commerce environments
• Ability to understand business context, map processes, and translate operational needs into solution requirements
• Proficiency in at least one of: Claude Enterprise, ChatGPT (Enterprise/Team), OpenAI Codex, or Python
• Hands-on experience building, configuring, or managing AI/automation solutions (generative AI workflows, chatbots, process automation, or data pipelines)
• Strong organizational skills - able to manage multiple workstreams and deadlines simultaneously
• Clear written and verbal communication - comfortable presenting findings and recommendations to senior stakeholders (Director, VP, C-suite)
• Innovative mindset with a bias toward action, experimentation, and practical problem-solving