Senior Associate, Merchant Acquisition

About PAYOK

PAYOK is a leading global payment aggregator providing professional and secure online payment solutions to businesses worldwide.

With more than 100 payment methods, PAYOK enables merchants to accept payments and manage payouts efficiently while delivering high payment success rates and seamless settlement experiences.

As we continue to grow our international presence, we are building a strong and scalable people operation to support our employees and business.

If you are passionate about people, enjoy building organized HR processes, and thrive in a dynamic fintech environment, we'd love to hear from you.

Role Overview

As a Senior Associate, Merchant Acquisition, you will be responsible for identifying and acquiring new business opportunities, building a strong sales pipeline, and developing long-term relationships with merchants and business partners.

You will manage the full sales cycle — from lead generation and prospect qualification to presentations, negotiations, onboarding, and account development. You will also work closely with internal teams to ensure that PAYOK's payment solutions are aligned with merchant requirements.

What You'll Do

• Identify, prospect, and acquire new merchants and business partners through various channels.
• Develop and maintain a healthy and measurable sales pipeline.
• Conduct market research to identify new business opportunities, market trends, and potential merchant segments.
• Generate and qualify leads through outbound prospecting, referrals, networking, events, and other business development activities.
• Understand prospective merchants business models, payment requirements, and operational needs.
• Present and recommend suitable PAYOK payment solutions based on merchant requirements.
• Manage the complete sales cycle, including prospecting, qualification, presentations, negotiations, closing, and onboarding.
• Build and maintain strong relationships with merchants, partners, and key stakeholders.
• Follow up consistently with prospects and existing clients to maximize conversion and client satisfaction.
• Collaborate with internal teams including Operations, Compliance, Product, Risk, and Finance to support successful merchant onboarding and account management.
• Monitor merchant performance and identify opportunities for account growth, retention, and cross-selling.
• Prepare regular sales and business development reports covering pipeline, leads, conversion, revenue, and other relevant KPIs.
• Attend business meetings, industry events, conferences, and networking activities to expand PAYOK's merchant network.
• Stay updated on developments in the payment, fintech, Forex, and iGaming industries.
• Achieve agreed sales, acquisition, revenue, and business development targets.

What You'll Need

• 2+ years of relevant B2B sales experience in Payment Gateway, Forex Broker, or iGaming — a must.
• Hands-on experience selling payment technology or payment solutions is highly preferred.
• Proven experience in Merchant Acquisition, Business Development, or B2B Sales.
• Demonstrated ability to generate leads, build a sales pipeline, and convert prospects into clients.
• Strong Business Development and Account Management skills, with a proven ability to build and maintain long-term client relationships.
• Strong negotiation, presentation, communication, and closing skills.
• Commercially driven with a strong understanding of sales targets and revenue generation.
• Ability to understand client requirements and communicate appropriate payment solutions.
• Strong organizational skills with the ability to manage multiple prospects, accounts, and priorities simultaneously.
• Proactive, self-motivated, and results-oriented with a strong sense of ownership.
• Ability to work effectively in a fast-paced and evolving fintech environment.
• Strong teamwork and stakeholder management skills.
• Professional fluency in English is required.
• Additional language skills relevant to regional markets are an advantage.
• Willingness to work full-time and on-site in Kuala Lumpur, Malaysia.

Why Join PAYOK

• Opportunity to work in the fast-growing fintech and payment technology industry.
• Exposure to regional and international merchants and business partners.
• Opportunity to develop expertise in merchant acquisition and payment solutions.
• Work closely with cross-functional teams across sales, operations, compliance, product, and finance.
• Career growth opportunities within a growing organization.
• Dynamic and fast-paced working environment.

PAYOK is an Equal Opportunity Employer committed to maintaining an inclusive workplace. Employment decisions are based on merit, qualifications, experience, and business requirements, without unlawful discrimination, in accordance with applicable laws.

Recruitment Agency Notice: PAYOK does not accept unsolicited candidate submissions from recruitment agencies, staffing firms, or other third-party recruiters. PAYOK shall have no obligation or liability for any fees, commissions, or other charges arising from unsolicited submissions.Agencies may submit candidates only with prior written authorization from PAYOK's HR Team, pursuant to a valid executed agreement and for a specifically authorized vacancy. Any submission made outside these requirements will be deemed unsolicited and will not create any payment obligation on the part of PAYOK.