About The Role
You own the design, documentation, and continuous improvement of operational processes across the organization (policies, SOPs, workflows). In addition, you lead targeted operational audits and train departmental representatives to conduct basic process-level audits. Audit is a tool you use to validate your process designs.
What You Will Do
Process & Policy Ownership
- Map all core operational value streams (procure-to-pay, order-to-cash, record-to-report, hire-to-retire as relevant).
- Write clear, actionable SOPs and policies – including roles, RACI, controls, and exception handling.
- Establish a version-controlled process repository (SharePoint, Confluence, or similar).
- Lead quarterly process reviews with department heads to retire obsolete steps and introduce efficiencies.
- Ensure every process has an embedded audit trail (who did what, when, approval evidence).
Direct Operational Audits
- Perform process validation audits on new or high-risk SOPs within 30–60 days of deployment.
- Test whether staff follow documented policies; identify deviations due to poor design vs. non-compliance.
- Report audit findings as process improvement opportunities, not just control failures.
Training Department Reps to Audit
- Create a simple, 1-day workshop teaching reps: how to compare actual work against your SOPs, how to sample transactions, how to document a finding.
- Provide a checklist-based audit template – no audit jargon.
- Certify reps when they successfully complete a mock audit under your observation.
QA & Continuous Improvement
- Review 100% of audit reports submitted by trained reps within first 3 months; then a sample thereafter.
- If a rep consistently misses gaps, revise the SOP to make the requirement more explicit, then retrain.
- Present a quarterly Process Health Dashboard to GCOO & CCO showing: SOP coverage, audit completion rate, top 3 process gaps, and training pass/fail rates.
- Embrace Technology using AI to as a tool to smoothen operational gaps and flow.
What You Should Have
- Minimum 5 years total experience, with strong focus on process design & SOP writing (5+ years) including a portfolio of authored policies/SOPs and measurable process improvements (e.g., cycle time, error rate)
- Minimum 3+ years experience in operational/internal audit, with proven ability to audit processes against documented standards
- Minimum 2+ years experience in training/coaching, including guiding non-auditor stakeholders on compliance checks
- Solid background in process excellence methodologies (e.g., Lean, Six Sigma) and continuous improvement initiatives
- Exposure to Operations Management, Business Process Management (BPM), or Internal Audit with strong process documentation experience
