Senior Business Analyst

Business & Process Analysis

Define, assess, and optimize endtoend insurance and claims processes

Identify process gaps, inefficiencies, and opportunities for automation or transformation.

Requirements Elicitation & Documentation

Lead requirementgathering workshops with SMEs, product owners, and crossfunctional teams.

Translate business needs into clear, concise user stories, epics, and acceptance criteria.

Document functional and nonfunctional requirements, use cases, and business logic.

Ensure alignment of requirements with product vision, compliance needs, and system capabilities.

TechnoFunctional Collaboration

Provide techno-functional insights to development and QA teams.

Formulate feasibility of user stories and help technical teams in solution design.

Work closely with architects to evaluate API requirements, data flows, and system behaviors.

Assist in data analysis, reporting requirements, and interface specifications.

Agile Delivery & Testing

Participate in Agile ceremonies (grooming, sprint planning, retrospectives).

Help QA teams in developing test scenarios and formulating requirements.

Conduct User Acceptance Testing (UAT), defect triage, and signoff.

Provide postdeployment and documentation updates.

Required Skills & Experience

Proven experience as a Business Analyst / Process Analyst in insurance and claims.

Strong ability to define processes, map workflows, and identify optimization opportunities.

Expertise in eliciting and documenting requirements, user stories, and acceptance criteria.

Solid technofunctional background, capable of bridging business and IT.

Handson experience with tools such as JIRA, Confluence, Visio, Lucidchart, etc.

Strong experience of data, integrations, and system behavior within insurance ecosystems.

Experience working in Agile/Scrum environments.

Excellent communication, stakeholder management, and analytical skills.

Preferred Qualifications

Knowledge of regulatory and compliance requirements in insurance.

Exposure to APIs, SQL, or data analysis techniques.