Senior Business Analyst, Regional Operations (Return and Refund)
Job Description
Job Description
- Lead key projects related to returns and refunds process/product improvement and define key metrics to measure project success
- Draw insights from data sets and apply data-driven methods to identify user pain points related to returns and refund journey on Shopee
- Identify and design initiatives to solve operational issues related to returns and refunds
- Create project plan and align timelines and dependencies with different stakeholders
- Size the impact of the identified initiatives to help with prioritisation of the features
- Collaborate with local operations and product teams to refine proposed solutions and implement initiatives to improve user experience and optimise cost
- Collaborate with product stakeholders to implement system driven initiatives
- Monitor performance of initiatives post launch and identify improvement opportunities or gaps
- A Bachelor's degree in Statistics, Mathematics, Business Analytics, Computer Science or any relevant degree, with at least 3 years of relevant work experience
- Strong analytical and problem-solving skills with proficiency in Python and SQL for data analysis and reporting
- Passionate about identifying user pain points, process bottlenecks, or inefficiencies and designing solutions to resolve them
- Strong desire to work on and take ownership of product-related projects to drive platform improvements and enhance end-user experience
- Ability to coordinate tasks across various stakeholders, manage project progress and achieve goals in a timely manner
- Ability to thrive in a dynamic and collaborative environment
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Key Skills
About Company
Skills:
Figma, Brd, Waterfall, Frd, Agile, Fsd, Scrum, Jira, Data Analysis, functional documentation, UI UX mockups
Skills:
Functional Requirement Documents (FRDs), User Acceptance Testing (UAT), Requirements Elicitation, Data Analytics, User Stories, Conversational diagrams, Chatbots, Process flows, Business Analysis, Decision support automation, Conversational chatbot capabilities, Human-in-the-loop scenarios, AI agents, AI governance, Responsible AI, AI-enabled solutions, Conversational design
Skills:
business technology , Sql, Testing, Requirements Gathering, Trade Transaction Reporting, Bonds, ESMA, Swaps, Credit, Front Office Operations, ASIC, Documentation, JFSA, MAS, Data Analysis, Trade Lifecycle, CFTC, Business Analysis, Fx, OTC Derivatives, Rates, Money Markets, HKMA
Skills:
IT Infrastructure Library (ITIL), business discovery , Agile Methodologies, Functional Analysis, Requirements Elicitation, Jira, Figma, Confluence, Scrum, Test Planning, Process Mapping, User story development, AI-enabled tools, Data Mapping, Business process modelling, Kanban
Skills:
Data Analytics, Predictive Analytics, Natural Language Processing, Sql, Computer Vision, Python, AI-related initiatives, Statistical Techniques, project management approaches, data visualisation methodologies, R, machine learning concepts