About The Role
We are seeking a highly motivated
Senior Business Analyst to join our team in Group Digital. In this role, you will play a critical part in conceptualising, designing, and delivering innovative business solutions that create meaningful value for both internal and external stakeholders. You will combine strong business knowledge with a value-creation mindset to identify opportunities, improve processes, and support the development of best-in-market outcomes for the Bank. The role requires close collaboration with business stakeholders, technical teams, and senior management to drive transformation initiatives and enhance customer experience across the organisation.
What You Will Be Doing
- Gather and analyse business requirements through workshops, surveys, questionnaires, role shadowing, and stakeholder discussions
- Identify operational pain points, process gaps, and opportunities for improvement, with the aim of reengineering processes for greater efficiency and value creation
- Conduct value chain analysis and assess operational workflows to optimise performance and improve cost benefits
- Perform critical analysis and research to identify and prioritise business requirements, while monitoring Malaysia and global market drivers and trends
- Develop and deliver compelling presentations and proposals based on best practices, design thinking, and competitor analysis
- Engage closely with business stakeholders, technical teams, and senior management to ensure alignment with strategic business goals
- Support the Business squad in proposing To-Be processes and collaborate with Compliance, Audit, Risk, and Legal Governance teams to obtain approvals for new solutions
- Champion end-to-end customer journeys with a strong focus on customer centricity and delivering excellent customer experience
- Work within Agile frameworks, including Scrum, and utilise tools such as Jira, Figma, and Confluence to document requirements, write user stories, and define acceptance criteria
- Conduct usability testing and support agile delivery cycles with flexibility and adaptability
- Lead change management initiatives including training, knowledge transfer, and the development of FAQs and how-to manuals in collaboration with Change and Communication teams
- Communicate complex ideas clearly through strong storytelling, presentation, and negotiation skills across different audiences
- Act as an early digital adopter, identifying new digital opportunities and innovative approaches within the banking industry
- Collaborate within Agile squads as a self-organising and empowered team, guided by the Product Owner or Section Head
- Challenge outdated practices and contribute ideas that drive high-performance outcomes for the organisation
What We're Looking For
- Strong experience in business analysis, process improvement, or digital transformation within the banking or financial services industry
- Proven ability to gather and translate business requirements into actionable solutions
- Experience working in Agile environments with tools such as Jira, Confluence, and Figma
- Strong analytical, research, and problem-solving capabilities
- Excellent communication, storytelling, presentation, and stakeholder management skills
- Ability to work collaboratively with cross-functional teams and influence senior stakeholders
- A proactive mindset with the confidence to challenge traditional practices and drive innovation
- Strong interest in digital transformation and emerging opportunities within the banking industry
- Flexible, resilient, and adaptable working style
What We Offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. If you're ready to be a part of our transformative journey, we encourage you to apply now.
